Denise Colwell
Summary
Talented Intake Specialist offering 20+ years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
18
18
years of professional experience
Work History
Intake Coordinator, Counselor Supervisor
FamiliesFirst
Modesto, CA
10.1997 - 05.2006
- Completed periodic statistical reports based on comprehensive patient data, submitting to headquarters for further analysis.
- Developed and maintained relationships with parents and community agencies, supporting targeted and holistic counseling services through interdisciplinary partnerships.
- Completed staff performance evaluations, recommending improvements and recognizing success through reward systems and feedback.
- Developed and updated clinical policies, procedures, treatment manuals and training curriculum.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Determined eligibility for counseling and referral for over 20 clients daily.
- Completed intake assessment forms and filed Foster family charts.
Residential Program Coordinator
E. Ross Clark Homes For Children
Modesto, CA
09.1987 - 05.1997
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Worked with senior case managers to coordinate team development activities and trainings.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Education
Bachelor of Arts - Child Development
Sacramento State University
Sacramento, CA05.1983
Associate of Arts - General Studies/Child Development
American River College
Sacramento, CA09.1979
Skills
- Organization and Time Management
- Implementing Client Care Plans
- Client Home Visits
- Client Needs Assessment
- Behavioral Management Planning
- Collecting Intake Information
- Multi-Line Phone Systems
- Client and Family Interviews
- Training Counselors and Foster Families
- Client Assistance Referrals
- Maintaining Client Records
- Intake Assessment/Patient Admission and Referral
Timeline
Intake Coordinator, Counselor Supervisor
FamiliesFirst
10.1997 - 05.2006
Residential Program Coordinator
E. Ross Clark Homes For Children
09.1987 - 05.1997
Bachelor of Arts - Child Development
Sacramento State University
Associate of Arts - General Studies/Child Development
American River College
Similar Profiles
Hannah RonderoHannah Rondero
Resident Counselor I/II at EMQ FamiliesFirstResident Counselor I/II at EMQ FamiliesFirst
Lisa CooperLisa Cooper
Executive Assistant at FamiliesFirst NetworkExecutive Assistant at FamiliesFirst Network
Chaelle GarconChaelle Garcon
Child Welfare Case Manager at FamiliesFirst Network of LifeView GroupChild Welfare Case Manager at FamiliesFirst Network of LifeView Group
Devin WarnshuisDevin Warnshuis
Intake Supervisor / Intake Counselor at Aurora Charter Oak Hospital & Treatment CenterIntake Supervisor / Intake Counselor at Aurora Charter Oak Hospital & Treatment Center
Sherrie SnowdenSherrie Snowden
Intake Coordinator/Acting Housing Counselor at North East Housing Initiative (NEHI)Intake Coordinator/Acting Housing Counselor at North East Housing Initiative (NEHI)