Denise Contreras
Seattle,WA
Summary
Ethical Community Service Officer adept at providing effective and professional support to the public. Strengths include community relations, and gathering information from local citizens. Friendly and reliable to work independently with minimal supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Service Officer
King County Sheriffs Office
08.2023 - Current
- Promoted positive community relations by attending various events as a representative of the police department.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
- Streamlined communication within the department by utilizing computer-aided dispatch systems to relay information efficiently between units.
- Ensured accurate documentation and reporting by maintaining detailed records of all incidents encountered during shifts.
- Educated locals on available resources by distributing informational materials at community events.
- Collaborated with other agencies to address ongoing community issues, such as homelessness or substance abuse.
- Assisted in enforcing local ordinances such as noise complaints or animal control issues, liaising with appropriate authorities when necessary.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Coordinated with social service agencies to connect individuals in need with relevant resources and support.
- Protected vulnerable populations from harm through routine welfare checks on elderly, disabled, or at-risk individuals within the community.
- Improved public awareness of crime prevention through organizing and leading informative workshops.
- Assisted in reducing neighborhood crime rates by establishing strong relationships with residents and local businesses.
- Demonstrated commitment to professional growth by participating in ongoing training and development programs, maintaining up-to-date knowledge of best practices within the field.
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Supported law enforcement officers in emergency situations, providing timely and accurate information for decisionmaking.
Legal Administrative Specialist I
King County Prosecuting Attorney's Office
04.2023 - 08.2023
- Keep front desk clean, tidy and supplied with all the necessary supplies
- Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries
- Greet, communicate with and welcome guests
- Answer all the customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Receive letters, packages and send them to appropriate destination
- Check, sort and forward emails
- Assist with Drug Court
- Ensures compliance with company rules and regulations in the reception area.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Legal Administrative Specialist III
King County Prosecuting Attorney's Office
11.2021 - 03.2023
- Organizing, indexing, scanning, e-file, bates numbering
- Court run, deliver mail, process warrants and transport order
- Assist front desk with coverage, phone calls and directing customers to proper places
- Process CLE training attendance
- Assist with appellate case updates
- Assist with checking references for potential candidates/set up interviews
- Assist paralegals and prosecutors with filings, subpoenas and change of trial dates
- Process evidence.
- Prepared comprehensive trial binders for attorneys, facilitating quick access to necessary materials during court proceedings.
- Managed sensitive client information with discretion and confidentiality, maintaining trust between clients and the firm.
- Collaborated with other support staff to complete high-priority projects within tight deadlines.
- Reduced errors in legal documents by meticulously proofreading and editing drafts before submission.
- Assisted in drafting a variety of legal documents such as pleadings, motions, briefs, and contracts under attorney supervision.
- Assisted attorneys in research for case preparation, resulting in more effective trial strategies.
- Streamlined legal document processing by implementing efficient filing and organizational systems.
- Assisted attorneys during trial preparation by summarizing deposition transcripts and organizing exhibits for presentation in court.
- Completed data entry of legal documents into electronic filing systems.
- Filed documents with courts on behalf of attorney.
- Created and printed legal documents for attorneys to review.
- Developed and maintained positive relationships with clients and colleagues.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Office Manager
The Law Offices Of James S. Rogers
08.2021 - 11.2021
- Organizing meetings and managing databases
- Booking transport and accommodation
- Organizing company events or conferences
- Preparing letters, presentations, and reports
- Implementing and maintaining procedures/office administrative systems
- Using a range of software packages
- Ordering stationery and furniture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
Judicial Assistant
Maricopa County Superior Court
11.2019 - 07.2021
- Prepare, review, and organize files
- Provide administration, coordination, and management of office duties
- Timely completed challenging tasks and a daily heavy workload
- Making copies, transcribing court correspondence, drafting court documents, and filing documents
- Draft minute entries
- Attend court session
- Properly save exhibits
- Check in parties for court sessions
- Responsible for communication between the public, attorney, and the Judge.
- Contributed to a positive work environment by fostering teamwork among court staff members.
- Maintained confidentiality of sensitive information while handling high-profile or complex cases.
- Expedited court proceedings by effectively prioritizing tasks according to urgency and deadlines.
- Assisted in drafting judicial opinions, orders, and memoranda for timely resolution of cases.
- Demonstrated professionalism under pressure when addressing difficult situations within the courtroom setting.
- Enhanced courtroom efficiency by managing and organizing case files, exhibits, and legal documents.
- Consistently exhibited excellent attention-to-detail skills when reviewing and processing legal documents, ensuring accuracy and timeliness.
- Contributed to the overall success of the court by remaining adaptable and flexible in response to changing needs or priorities.
- Maintained order within the courtroom setting while ensuring that all attendees adhered strictly to established protocols.
- Ensured accurate record-keeping by meticulously proofreading and editing court transcripts and other legal documents.
- Developed strong working relationships with colleagues to ensure a collaborative approach to achieving court objectives.
- Promoted clear communication between judges, attorneys, and parties by facilitating correspondence and relaying pertinent information.
- Liaised with various agencies such as probation departments or social services for case-related matters as needed.
- Provided exceptional customer service when assisting litigants, attorneys, witnesses, and jurors with inquiries or concerns related to their involvement in court proceedings.
- Managed courtroom technology efficiently to assist in the presentation of evidence during trials.
- Streamlined daily court operations with effective scheduling and coordination of hearings, trials, and conferences.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court orders and judgments for signature.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
Family Judicial Clerk
Maricopa County Superior Court
06.2018 - 11.2019
- Review complaints, petitions, motions, or pleadings that have been filed to determine issues involved or basis for relief
- Prepare, process, and maintain court records
- Prepare files
- Take phone calls
- Schedule hearings.
- Collaborated with fellow clerks to evaluate case law, statutes, and regulations to inform the judge''s rulings.
- Contributed to fair outcomes in cases by identifying potential conflicts of interest and advising recusal when necessary.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
Habilitation Tech II
State Of Arizona
09.2015 - 06.2018
- Work one-on-one in home and community settings as a companion and mentor for individuals who have cerebral palsy, an autism spectrum disorder, or an intellectual or developmental disability
- Help with personal hygiene and grooming
- Light housework
- Preparing and serving meals
- Administering medicine
- Implemented written goals from treatment plans.
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Transported and escorted program participants to and from activities and on field trips.
Education
Master of Science - Psychology With An Emphasis in Forensics
Grand Canyon University
06.2024
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ06.2020
Skills
Communication
Organizational skills
Adaptability
Teamwork
Leadership
Customer service
Thrive under pressure
Collaboration / Teamwork
Problem-solving
Emotional intelligence
Computer skills
Community Engagement
Community Relations
Emergency Response
Cultural Sensitivity
Report Preparation
Community Service Programs
Trained in defensive tactics
Court Procedures
Crisis Intervention Techniques
Outreach programming
Supervising residents
File reviews
Affiliations
- PsyChi Honor Society
Certification
- Nation Child Passenger Safety Technician
- EVOC Trained
- Certified in CPTED
Languages
Spanish
Professional Working
Timeline
Community Service Officer
King County Sheriffs Office
08.2023 - Current
Legal Administrative Specialist I
King County Prosecuting Attorney's Office
04.2023 - 08.2023
Legal Administrative Specialist III
King County Prosecuting Attorney's Office
11.2021 - 03.2023
Office Manager
The Law Offices Of James S. Rogers
08.2021 - 11.2021
Judicial Assistant
Maricopa County Superior Court
11.2019 - 07.2021
Family Judicial Clerk
Maricopa County Superior Court
06.2018 - 11.2019
Habilitation Tech II
State Of Arizona
09.2015 - 06.2018
Master of Science - Psychology With An Emphasis in Forensics
Grand Canyon University
Bachelor of Science - Criminal Justice
Grand Canyon University
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