Denise Cordova
Stockton,CA
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs. Self-directed ABM with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
27
27
years of professional experience
Work History
Assistant Branch Manager AVP
BMO
01.1997 - 10.2023
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Skills
- Audit Preparation
- Account Retention
- Staff Development
- Staff Education and Training
- Relationship Building and Management
- Customer Retention
- Operations Management
- Operational efficiency
Timeline
Assistant Branch Manager AVP
BMO
01.1997 - 10.2023