DENISE CORTES
Summary
With a wealth of expertise, I have spearheaded numerous Enterprise Application upgrades across various client projects of considerable scale. My approach is centered on: defining project objectives and scope, ensuring timely delivery of deliverables, engaging with stakeholders effectively, and proactively addressing obstacles and potential risks. Familiar with Agile and scrum systems and how to effectively manage product development timelines.
Overview
27
27
years of professional experience
Work History
Agile PO| SM- Managed Services Northwell Health
Allscripts Healthcare Solutions Inc.
Manhasset, NY
12.2021 - 11.2023
- Proficient in Agile Methodology, lead several team members through a pivotal software upgrade with the v22 Ambulatory Touch Works that was required to meet the regulatory requirements for 2023
- Primarily Responsible for prioritizing and overseeing the development of the team’s tasks by maximizing the value delivered as well as ensuring that the team backlog via Jira was aligned with the stakeholder needs.
- Regularly evaluated progress and monitored for risks to help remove impediments
- Managed and maintained an open line of communication with Stakeholders on progress, deliverables and timelines
- Project initiatives were created and started in Mural during the quarterly PI events
- Adapted to continuous changes in prioritization while still meeting the accelerated timelines
- Empowering and motivating the team on self-management by mentoring and coaching the team through obstacles.
- Developed product roadmap and managed the lifecycle of products from conception to launch.
- Created user stories for each feature based on customer feedback and requirements.
- Actively participated and facilitated in Agile ceremonies such as : Sprint planning, Scrum meetings and Retrospectives.
Associate Manager Managed Service Northwell Health
Allscripts Healthcare Solutions Inc.
Manhasset, NY
10.2013 - 12.2021
- Directed and led employees in supervising activities to drive productivity and efficiency.
- Projects include but were not limited to Application Upgrades, Meaningful Use ,Touch Chart Conversion, HIE\CCDA, Follow My Health Patient Portal, ICD10
- Worked directly with physician champions to seek leadership approvals for key decisions needed for application changes.
- Created presentations summarizing quarterly results for senior leadership teams.
- Troubleshoot issues and provided feasible solutions to challenges faced by client and configured the system more efficiently to meet the client’s needs
- Created test cases to be used during user acceptance testing for quality assurance.
- Adhered to change control polices and provided supporting documentation to extended teams.
- Provided guidance on complex projects ensuring deadlines were met.
- Cultivated relationships with external vendors to negotiate favorable terms for services rendered.
- Managed new team member recruitment and onboarding
- Evaluated quarterly performance of team members and provided consistent coaching feedback to improve skills.
Systems Analyst- Managed Services Northwell Health
Allscripts Healthcare Solutions Inc.
Manhasset, NY
10.2011 - 12.2013
- Facilitated the feature enhancements, new functionalities, and presented changes to business stakeholders
- Worked with vendors in resolving pre and post upgrade issues
- Responsible for all back-end configurations and preference changes
- Implemented and Managed the Stimulus related entities such as: Population Health, UMP, Stimulus Reports, Clinical Summary, Immunization Registry, Download Chart, Appt Mapping\ Exclusions.
- Analyzed user requirements and implemented system changes to improve efficiency.
- Designed, developed, tested, documented, and maintained new applications and software components.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
- Worked closely with IT teams to ensure proper integration between systems platforms.
Director of Clinical Systems
Queens Long Island Medical Grp
Garden City, NY
11.2009 - 10.2011
- Recruited, hired and trained employees on operations and performance expectations.
- Delegated work to analyst setting priorities and goals.
- Guided and motivated staff to drive maximum performance.
- Facilitated collaboration between teams by encouraging open communication channels.
- Acted as a liaison between clinical staff and technical support team
- Assisted with end user training materials and resources for new release enhancements.
Senior Clinical Application Analyst
Queens Long Island Medical Grp
Garden City, NY
05.2006 - 11.2009
- Responsible for providing analytical support to end users
- Provided first line support of ad-hoc and daily requests regarding the IDX\Allscripts application
- Participated in testing system enhancements (i.e
- Upgrades, product installs).
- Conducted user acceptance tests to ensure that all business requirements were met by the developed applications.
- Developed system documentation and user training materials to ensure proper use of the application.
- Collaborated with cross-functional teams such as IT infrastructure, security, operations, business intelligence. to ensure successful implementation of projects.
- Maintained detailed records of all changes made in the applications along with their effects on other parts of the system.
- Provided end-user support for clinical applications, including troubleshooting of issues and resolution.
Senior Business Analyst
Cigna Health Care
Melville, NY
03.2001 - 05.2006
- Responsible for the implementation, update, and maintenance of automated and manual eligibility files
- Ensured customer data was installed accurately and within policy standards
- Generated reports to identify and resolve discrepancies; identified process improvements for case load
- Met deadlines and produced high quality results
- Worked closely with clients to ensure their satisfaction with the delivered product or service.
- Maintained a strong working relationship with key customer advocates serving as their main point of contact.
Enrollment Eligibility Supervisor
Royal Health Care
Hauppauge, NY
12.1997 - 03.2001
- Analyzed and reported enrollment statistics to the CEO, Directors and Managers
- Trained and supervised Enrollment and Eligibility Staff
- Created and modified policies and procedures
- Oversaw the pre-enrollment process
- Retrieved monthly entry errors reports using MS Access and resubmitted members for enrollment
- Served as a liaison for the Department of Social Services for unborn/newborn related issues.
- Reviewed and evaluated applications to determine eligibility for Medicaid, Medicare and other public assistance programs.
Senior Outreach Coordinator
Royal Health Care
Hauppauge, NY
01.1997 - 12.1997
- Presented face-to-face orientations sessions at participating hospitals
- Performed enrollment application processing, member education and member retention
- Assisted in the processing of RX through Paid Prescriptions
- Loaded primary care changes for terminated providers on database.
- Attended networking events as a representative of the organization.
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
Education
Microsoft Certification -
Drake Business School
Skills
- Jira
- Mural
- MS Word
- MS Excel
- MS Access
- PowerPoint
- Sprint Planning
- Agile Methodology
- Scrum expertise
Languages
Fluent in Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Agile PO| SM- Managed Services Northwell Health
Allscripts Healthcare Solutions Inc.
12.2021 - 11.2023
Associate Manager Managed Service Northwell Health
Allscripts Healthcare Solutions Inc.
10.2013 - 12.2021
Systems Analyst- Managed Services Northwell Health
Allscripts Healthcare Solutions Inc.
10.2011 - 12.2013
Director of Clinical Systems
Queens Long Island Medical Grp
11.2009 - 10.2011
Senior Clinical Application Analyst
Queens Long Island Medical Grp
05.2006 - 11.2009
Senior Business Analyst
Cigna Health Care
03.2001 - 05.2006
Enrollment Eligibility Supervisor
Royal Health Care
12.1997 - 03.2001
Senior Outreach Coordinator
Royal Health Care
01.1997 - 12.1997
Microsoft Certification -
Drake Business School
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