Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Cotta

Safford,AZ

Summary

Proven professional with a track record of safe driving and exceptional customer service, honed at Above and Beyond Delivery. Skilled in vehicle maintenance and empathetic customer assistance, I elevate customer satisfaction and efficiency. My strong work ethic and attention to detail have consistently enhanced employer and customer experiences, showcasing my commitment to excellence and reliability.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Truck Driver

Above and Beyond Delivery
Chandler, Arizona
08.2022 - Current
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Loaded and unloaded cargo using forklifts or other material handling equipment.
  • Filled out paperwork accurately at each stop along the route, including bills of lading.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.

Cashier

Safeway
Thatcher, AZ
11.2021 - 05.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained work area and kept cash drawer organized.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

Associate of Arts - Visual Communication

F.I.D.M.
San Francisco, CA
03-2000

Skills

  • Safe driving practices
  • Strong work ethic
  • Vehicle maintenance
  • Verbal and written communication
  • Vehicle inspection
  • Empathy and patience
  • Attention to detail
  • Cash handling
  • Customer assistance
  • Product knowledge
  • Retail merchandising
  • Visual merchandising

Certification

  • forklift certified
  • MSHA

Timeline

Truck Driver

Above and Beyond Delivery
08.2022 - Current

Cashier

Safeway
11.2021 - 05.2023

Associate of Arts - Visual Communication

F.I.D.M.

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Denise Cotta