Summary
Overview
Work History
Education
Timeline
Generic

Denise Covert

Lake Worth,FL

Summary

Dynamic supervisor with a proven track record at Polo Ground Laundromat, enhancing team productivity through effective training and conflict resolution. Skilled in implementing safety protocols and process improvements, I foster a collaborative environment that prioritizes customer satisfaction and operational efficiency. Committed to continuous improvement and employee development.

Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.

Overview

25
25
years of professional experience

Work History

Supervisor

Polo Ground Laundromat
08.2000 - 07.2008
  • Trained new staff on equipment usage and customer service best practices.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions..

Package Handler

Federal Express
11.2024 - Current
  • Operated material handling equipment to efficiently move packages within the facility.
  • Sorted and organized packages based on destination for streamlined logistics processes.
  • Maintained clean and safe work environment by adhering to safety protocols and guidelines.
  • Assisted in loading and unloading shipments, ensuring proper handling of goods.
  • Collaborated with team members to meet daily operational targets and deadlines.
  • Adapted quickly to changing workloads, demonstrating flexibility in task management.
  • Followed standard operating procedures to support consistent package processing efficiency.
  • Followed safety regulations to maintain safe work environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Team Leader

Cushmans Fruit
06.2008 - 2013
  • Resolved escalated customer complaints effectively to preserve brand reputation while maintaining customer loyalty.
  • Oversaw 20 phone operators and resolved customer complaints and issues with shipping.

Education

High School Diploma -

Palm Beach Lakes High
West Palm Beach, FL
06.1980

Timeline

Package Handler

Federal Express
11.2024 - Current

Team Leader

Cushmans Fruit
06.2008 - 2013

Supervisor

Polo Ground Laundromat
08.2000 - 07.2008

High School Diploma -

Palm Beach Lakes High

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