Denise Craine
Castle Pines,CO
Summary
Dynamic Patient Care Coordinator with a proven track record at Clinix Center for Health, enhancing patient satisfaction and streamlining appointment processes. Expert in HIPAA compliance and customer service, I significantly reduced billing errors and built strong client relationships. Skilled in critical thinking and organizational tasks, I excel in improving healthcare experiences and operational efficiency.
Overview
33
33
years of professional experience
Work History
Patient Care Coordinator
Clinix Center for Health
10.2010 - 11.2022
- Delivered excellent patient experiences and direct care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Hairstylist
Self Employed
09.1989 - 12.2014
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Developed loyal following of clients by providing high-quality services.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
Bachelor Of Science - Healthcare Administration
University of Phoenix
Tempe, AZHigh School Diploma - All Required
Centaurus High School
Lafayette06.1986
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Verbal and written communication
- Scheduling
- Proficient in software
- Patient outreach and Follow-up
- Regulatory compliance
- HIPAA protocol adherence
- Medical record requests
- Registration and scheduling
- Patient intake
- Schedule coordination
Timeline
Patient Care Coordinator
Clinix Center for Health
10.2010 - 11.2022
Hairstylist
Self Employed
09.1989 - 12.2014
Bachelor Of Science - Healthcare Administration
University of Phoenix
High School Diploma - All Required
Centaurus High School
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