Denise Crawford
Leitchfield,KY
Summary
Proven track record in enhancing cleanliness and customer satisfaction at Grayson Manor Nursing and Rehabilitation Center, showcasing expertise in chemical handling and a strong focus on health and safety compliance. Demonstrated ability to foster team support and collaboration, significantly reducing complaints and improving service delivery efficiency.
Overview
7
7
years of professional experience
Work History
Housekeeping Aide
Grayson Manor Nursing and Rehabilitation Center
09.2023 - Current
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Delivery Driver
Door Dash
01.2021 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Shipping Clerk
Plastikon Industries
07.2017 - 08.2020
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
No Degree - Criminal Justice Probation And Parole
Strayer University
Washington, DC09.2027
Skills
- Customer Service
- Housekeeping
- Chemical Handling
- Customer service-focused
- Health and safety compliance
- Bathroom cleaning
- Cleaning techniques
- Dusting Techniques
- Waste disposal
- Stain Removal
- Window Washing
- Polishing surfaces
- Interior window washing
- Restroom Servicing
- Inventory Control
- Sweeping and Mopping
- Trash Collection and Disposal
- Team Support and Collaboration
Timeline
Housekeeping Aide
Grayson Manor Nursing and Rehabilitation Center
09.2023 - Current
Delivery Driver
Door Dash
01.2021 - 08.2023
Shipping Clerk
Plastikon Industries
07.2017 - 08.2020
No Degree - Criminal Justice Probation And Parole
Strayer University
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