Denise Creech
Fort Walton Beach
Summary
Results-driven management and compliance professional with a strong background in supporting operational workflows, optimizing processes, and enhancing team productivity. Recognized for the ability to streamline procedures, strengthen cross-functional collaboration, and maintain high standards of quality and accuracy. Adept at organizing and prioritizing complex workloads while cultivating effective working relationships with employees, stakeholders, and the public. Known for strong communication, problem-solving skills, and adaptability in dynamic environments.
Overview
23
23
years of professional experience
Work History
Database Sustainment Specialist
Sentry Solutions
10.2025 - Current
- Create, Maintain and Update DMLSS-FM Inventories
- Maintain DMLSS-FM Requirement Management Module
- Maintain DMLSS-FM Project Management Module
- Support Drawing Management
- Support Regulatory Compliance/The Joint Commission
- Support Work Request, Preventive Maintenance, and Real Property Installed Equipment
- Create, Maintain and Update DMLSS-FM Inventories with no O&M support
- Maintain Preventive Maintenance Program
- On-Site Operations and Maintenance Support
- Support Miscellaneous DMLSS-FM Functions
- Attend various working groups and committees; provide meeting minutes
- Submit a Monthly Assessment Report to the FM and AOR Manager
Submit reports to support workload and performance reporting as required
Perform travel to complete room inventory as required
Participant Services Associate
Tri-Ad Actuaries
09.2022 - 10.2025
- Effectively respond to incoming participant calls and email and professionally assist participants using available resources and sound judgment.
- Essential Duties and Responsibilities include but are not limited to the following:
- Respond to participant inquiries via phone calls, emails and voicemails within standard service-level agreements
- Answer incoming calls, voicemails and emails
- Efficiently navigate multiple internal software programs while successfully troubleshooting
- De-escalate calls: Identify and escalate issues that require additional research
- Complete ongoing training
- Backup other Participant Services team members, update procedures, assist with any other activity as needed
High School Educator
Okaloosa County School District
04.2021 - 09.2022
- Meets and instructs assigned classes in the locations and at the times designated.
- Develops and maintains a safe classroom environment conducive to effective learning within the limits of the resources provided by the district.
- Prepares for assigned classes and shows written evidence of preparation upon request
- Incorporates the state curriculum frameworks and standards into lesson planning.
- Encourages student behavior that contributes to the learning process.
- Strives to meet the needs of students with differing abilities and learning styles by employing a variety of instructional techniques.
- Demonstrates an awareness of the pre-adolescent/adolescent child’s physical, emotional and intellectual development.
- Assists in upholding and enforcing school rules, administrative regulations, and board policies. Maintains accurate, complete and correct records.
- Makes reasonable provisions for meeting with students and parents for educational purposes outside the instructional day.
- Attends and participates in faculty meetings
- Cooperates with other staff members in planning instructional goals, objectives and methods.
- Assists in the selection of books, equipment and other instructional material.
- Provides for professional growth through an ongoing program of reading, workshops, seminars, conferences and/or coursework.
- Abides by all policies of the Okaloosa County School Board.
- Performs other tasks as assigned within the limits of the Master Contract.
Education and Training Specialist
Florida Department of Health
02.2019 - 04.2021
- Ensure training requirements are met by the Florida Department of Health (FDOH) Okaloosa County staff.
- Create and digitally distribute Preparedness department newsletter.
- Collect, compile, and analyze data related to employee health.
- Prepare employee training compliance reports.
- Coordinate Eglin Resident, volunteers, interns and other outside learner requests.
- Coordinate bi-monthly all staff training days.
- Facilitate computer trainings.
- Monitor Special Needs Registry, including sending letters and contacting clients as needed.
- Coordinate new employee orientations.
- Create and facilitate various trainings as needed.
- Responsible for Workforce Development Committee meeting agendas, content, note taking and minutes.
- Responsible for various back-up duties as assigned.
Quality Assurance Manager
Healthy Start
01.2018 - 02.2019
- Ensure performance integrity with Contracts for both the Florida Department of Health (FDOH) and the Agency of Health Care Administration
- Monitor fiscal and contract compliance standards and performance measures through regular record reviews
- Collect, compile, and analyze data related to contract performance and compose comprehensive reports for the organization
- Assist in analyzing health measures data as it relates to our organization
- Implement Quality Assurance plans through quarterly provider site visits
- Prepare Quality Assurance reports and Contract-mandated reports
- Assist in the negotiation and drafting of contracts, Memorandums of Agreements and Requests for Proposals
- Coordinate efforts and monitoring of any performance improvement plans
- Work with the Executive Director to organize needed materials and reports in the preparation of monitoring from our contract managers
- Assist the organization in written communications between Board of Directors, Service Providers and the Community at large
- Prepare monthly, quarterly and end of year reports to submit to the organization’s contract managers
- Attend Board of Directors meetings when necessary and assist in writing board minutes
- Assist in managing the Coordinated Intake & Referral/MomCare process along with providing backup to MomCare Advisor
- Provides supportive duties to the Coalition’s Human Resources needs that include: Preparing and updating employment records related to hiring. Explains the personnel manual, policies and procedures and by-laws to new and existing employees. Ensures new hire paperwork is completed and processed, schedules required HIPPA training for all employees and interns. Obtains confidentiality paperwork from office volunteers
- Assists in the recruitment of new employees
- Works with the Executive Director in updating Coalition manuals as needed
- Manages the inventory of office equipment and supplies and generates purchases upon approval from the Executive Director
- Helps organize and schedule Coalition meetings and special programs
- Responsible for managing and documenting both the Coalition staff members and the Healthy Start Care Coordinators required training in the state-wide Learning Management System
- Ensure that monthly billing for services with Medicaid clients are reconciled with the invoices from the MomCare Network using the data from both the FLMMIS and Well Family Systems
- Provide additional support to the Executive Director and staff members as needed
Special Education Classroom Assistant
Okaloosa County School District
09.2014 - 11.2017
- Provide service to Exceptional Education students
- Assist and instruct students with classroom assignments
- Effectively communicate with teachers and students, as well as all school staff on the progress of students
- Proctor/assist with state-mandated testing as needed
- Provide additional support to teachers as students as needed
Monitor/Monitor Supervisor
Social Development Commission
02.2003 - 07.2014
- Responsible for coordinating and overseeing the day-to-day monitoring operation of the SDC Food Service sites throughout Milwaukee County by performing the following duties;
- Hire, supervise, train, develop and mentor assigned staff. Directly supervise staff
- Coordinate the day-to-day operation of the monitors who are assigned to monitor SDC Food Program sites
- Develop and implement monitoring procedures, forms, procedure manuals and training material, create and maintain spreadsheets that evaluate department activities
- Review and compile weekly, monthly and annual reports
- Review monitor's files, schedules, local travel reports, timecards, weekly reports, as well as other related documents
- Meet with the Food Service Manager and the Food Service Monitors on a regular basis to share information, work plan, established priorities and review the work of individuals and set goals
- Complete various duties as assigned
Education
Bachelor of Science - Management
Cardinal Stritch University
Milwaukee, WI, USAA.A.S. - Supervisory Management
Milwaukee Area Technical College
Milwaukee, WI, USACertificate - Public Administration
University of Milwaukee Wisconsin, School of Continuing Education
Milwaukee, WI, USASkills
- New employee orientation, staff training, preparation of materials, scheduling, conflict resolution, leadership and time management skills QA Management, Ability to compile information to create reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Ability to carry out instructions furnished in written, oral, or diagram form Excellent communication, critical thinking and problem solving skills
Timeline
Database Sustainment Specialist
Sentry Solutions
10.2025 - Current
Participant Services Associate
Tri-Ad Actuaries
09.2022 - 10.2025
High School Educator
Okaloosa County School District
04.2021 - 09.2022
Education and Training Specialist
Florida Department of Health
02.2019 - 04.2021
Quality Assurance Manager
Healthy Start
01.2018 - 02.2019
Special Education Classroom Assistant
Okaloosa County School District
09.2014 - 11.2017
Monitor/Monitor Supervisor
Social Development Commission
02.2003 - 07.2014
A.A.S. - Supervisory Management
Milwaukee Area Technical College
Certificate - Public Administration
University of Milwaukee Wisconsin, School of Continuing Education
Bachelor of Science - Management
Cardinal Stritch University