Summary
Overview
Work History
Education
Skills
Certification
Nursing Clinical Experience
References
Timeline
Generic

Denise Criollo

Ridgewood,NY

Summary

Dynamic Registered Nurse with experience at Buena Vida Rehabilitation & Nursing Center, excelling in compassionate patient care, and critical thinking. Proficient in EPIC software, I effectively collaborated with healthcare teams to enhance patient outcomes while fostering a positive environment. Bilingual in Spanish, I ensure clear communication and understanding in diverse settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Registered Nurse

Buena Vida Rehabilitation & Nursing Center
Brooklyn, NY
07.2025 - Current
  • Provided compassionate patient care in rehabilitation and nursing settings.
  • Ensured compliance with policies and procedures governing safe practice standards in order to minimize risks associated with wound care services.
  • Collaborated with healthcare teams to develop individualized care plans.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Provided direct patient care, including wound care, administering medications, injections, and taking vital signs.
  • Comprehensive skin assessments to identify pressure injuries, rashes, wounds, and changes in skin integrity.
  • Delegated assignments, monitored workflow, and ensured timely, high-quality patient care delivery.
  • Monitored vital signs and reported changes to healthcare team promptly.
  • Adhered strictly to rigorous infection-control policies, ensuring the safety of both residents and the team.

Executive Secretary

NYC H+H/Gotham/Sydenham
Manhattan, New York
07.2020 - 01.2024
  • Delivered comprehensive administrative support for Chief Medical Officer, Chief of Medicine, and Chief of Pediatrics.
  • Scheduled and organized executive calendars, ensuring seamless daily operations in fast-paced office.
  • Prepared and distributed detailed meeting notes and action plans to facilitate interdepartmental communication.
  • Maintained accurate records of staff leave and vacation schedules for compliance and efficient planning.
  • Monitored time and leave records for all staff, enhancing operational transparency.
  • Communicated effectively with patients, visitors, and colleagues to address inquiries and concerns.
  • Created precise minutes for Accountable Care Organization meetings, documenting key discussions and decisions.
  • Performed additional secretarial and office management tasks as required for optimal functionality.

Clerical Supervisor, Managed Care

NYC H+H Woodhull Hospital
Brooklyn, NY
09.2018 - 07.2020
  • Verified patient demographics, insurance information in EPIC and scheduled follow-up appointments
  • Provided daily productivity report for clerical staff
  • Addressed areas of improvement or concerns with appropriate training
  • Tracked clerical staff attendance, and reported any tardiness/absences to Director of Manage Care and reviewed timesheets/timecards for completeness
  • Coordinated daily/weekly/monthly meetings via calendar invites in outlook
  • Retrieved and answered high call volumes with sensitive matters on a confidential basis
  • Encouraged positivity and pleasant attitudes in the workplace which enhances the patient's experience and staff satisfaction
  • Performed audits on all documents to ensure each claim is completed and ready to be submitted for billing
  • Interviewed patients and discussed outstanding balances along with payment options
  • Obtained authorization for ambulatory care procedures such as MRI
  • Collaborated with the EPIC support team for training and assisted with the EPIC GO live in other Health + Hospital facilities such as Metropolitan, Gouverneur, and Bellevue Hospital
  • Provided day-to-day supervision of clerical staff including coordinating work assignments, staff schedules, and tracked work performance

Clerical Associate III, Ambulatory Care

NYC H+H Woodhull Hospital
Brooklyn, NY
10.2014 - 09.2018
  • Trained in Quadramed, Webterm/Unity and Soarian-Siemens software
  • Managed daily/weekly report for PCMH model
  • Managed and prioritized schedule for multiple provider teams
  • Managed large volume of walk-in patients and strategically overbooking with providers' approval and availability
  • Reviewed documents, generated, organized and prepared correspondence
  • Registered/Scheduled patients in Soarian for Providers, Nurse Practitioner and Residents
  • Responded to and resolved inquiries from staff and patients
  • Processed, opened, and closed visits or clinic sessions in Unity system within required time frames

Education

Bachelor of Science - Nursing

Plaza College
Forest Hills, NY
04.2025

Associate of Science - Science

Borough of Manhattan Community College
New York, NY
06.2022

Skills

  • Microsoft Office Suite
  • EPIC software proficiency
  • Bilingual communication
  • Compassionate patient care

Certification

  • Registered Nurse, New York State Board of Nursing, 990558
  • Basic Life Support (BLS), American Heart Association

Nursing Clinical Experience

  • Jamaica Hospital, Queens, NY, Medical Surgical Stroke Unit, Capstone, 01/25 - 04/25, 90 Hours, Assisted in conducting head-to-toe assessments for stroke patients, ensuring precise assessment and accurate documentation to aid in patient care and treatment planning., Collaborated with a preceptor in conducting National Institutes of Health Stroke Scale (NIHSS) assessments, ensuring accurate evaluation and documentation of stroke patients' neurological status., Monitored patients' vital signs and reported observations to the preceptor., Assisted in performing blood sugar checks and reported results to the preceptor., Observed Patent Foramen Ovale (PFO) test procedures, gaining insight into diagnostic techniques and patient care processes related to cardiovascular health., Assisted preceptor in managing care for 5-6 patients daily, contributing to effective workflow and delivering quality patient care through hands-on clinical support.
  • Jamaica Hospital, Queens, NY, Clinical Rotation, Med Surg Unit, 09/24 - 12/24, 05/24 - 08/24, Supported the nurse in administering medications., Supported the nurse in obtaining vital signs., Observed the placement of a nasogastric (NG) tube and confirmed accurate positioning by auscultating with a stethoscope, gaining hands-on insight into procedural techniques and patient care., Observed a chest tube with detailed guidance from a clinical professor on its function and role in patient care.
  • Elmhurst Hospital, Queens, NY, Psychiatric Unit, 09/24 - 12/24, Collaborated with a clinical professor to interview patients and observe their behaviors., Engaged with patients using active listening and empathy to build trust and support their mental well-being., Observed depressive behaviors in patients, including social isolation, gaining a deeper understanding of the clinical presentation and impact of depression on patient well-being., Attended interdisciplinary meetings where providers and nurses collaboratively reviewed patient interventions, evaluating their effectiveness and discussing necessary adjustments to optimize care plans.
  • Flushing Hospital, Queens, NY, Pediatrics Unit, 05/24 - 08/24, Engaged with children through play and interaction to create a comforting environment and helping them feel at ease., Observed a case of Kawasaki disease, noting its clinical manifestations to enhance understanding of its presentation and impact on pediatric patients., Assisted in obtaining and monitoring vital signs for pediatric patients.
  • Flushing Hospital, Queens, NY, Mother Baby Unit, Assisted in the assessment of newborns, including evaluating reflexes such as the Moro, rooting, sucking, grasping, and Babinski reflexes., Assisted in the assessment of mothers after delivery, contributing to the evaluation of postpartum recovery and supporting care for maternal well-being., Assisted in preparing and administering sitz baths for patients, promoting comfort and aiding in the healing process of postpartum or surgical recovery., Assisted in obtaining and monitoring vital signs., Assisted in medication administration.

References

References available upon request.

Timeline

Registered Nurse

Buena Vida Rehabilitation & Nursing Center
07.2025 - Current

Executive Secretary

NYC H+H/Gotham/Sydenham
07.2020 - 01.2024

Clerical Supervisor, Managed Care

NYC H+H Woodhull Hospital
09.2018 - 07.2020

Clerical Associate III, Ambulatory Care

NYC H+H Woodhull Hospital
10.2014 - 09.2018

Bachelor of Science - Nursing

Plaza College

Associate of Science - Science

Borough of Manhattan Community College