Denise Cristan
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Receptionist Manager
Lovett Dental
10.2017 - Current
- Enhanced customer satisfaction by efficiently managing insurance policies and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
Front of House Manager
SBC Hospitality
04.2014 - 01.2017
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Education
Houston Community College
Houston, TXLone Star College System
Spring, TXHouston School of Massage
Houston, TX02.2024
Skills
- Customer service focus
- Staff Management
- Policy Enforcement
- Staff Scheduling
- Event Coordination
- Active Listening
- Sensitive Document Disposal
- Contract Administration
Timeline
Receptionist Manager
Lovett Dental
10.2017 - Current
Front of House Manager
SBC Hospitality
04.2014 - 01.2017
Houston Community College
Lone Star College System
Houston School of Massage
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