Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Cristan

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Receptionist Manager

Lovett Dental
10.2017 - Current
  • Enhanced customer satisfaction by efficiently managing insurance policies and addressing client concerns promptly.
  • Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
  • Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
  • Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.

Front of House Manager

SBC Hospitality
04.2014 - 01.2017
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.

Education

Houston Community College
Houston, TX

Lone Star College System
Spring, TX

Houston School of Massage
Houston, TX
02.2024

Skills

  • Customer service focus
  • Staff Management
  • Policy Enforcement
  • Staff Scheduling
  • Event Coordination
  • Active Listening
  • Sensitive Document Disposal
  • Contract Administration

Timeline

Receptionist Manager

Lovett Dental
10.2017 - Current

Front of House Manager

SBC Hospitality
04.2014 - 01.2017

Houston Community College

Lone Star College System

Houston School of Massage

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Denise Cristan