Denise Cruz
Harvard,IL
Summary
Accomplished Lead Consultant at FedEx Office with a proven track record in enhancing team performance and completing complex projects. Expert in business analysis and team leadership, I have significantly improved client relationships and project outcomes. Skilled in maintaining confidentiality and managing high-volume transactions, my approach boosts efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Consultant
FedEx Office
Crystal Lake, IL
11.2021 - Current
- Optimized team performance through effective communication, training, and leadership techniques.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
Secretary
Gerber Collision
11.2020 - 11.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Cashier
Walmart
Lake Geneva, WI
11.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Department Manager
McDonald's
Richmond, IL
11.2017 - 11.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Enhanced collaboration across departments to achieve organizational targets.
- Enhanced customer satisfaction by delivering attentive service.
- Fostered open communication among staff members.
Bank Teller
Harvard State Bank
05.2020 - 11.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Business Certificate - Business Economics
McHenry County College
Crystal Lake, IL05.2022
Skills
- Team leadership & development
- Issue resolution
- Processes and procedures
- Business analysis
- Troubleshooting
- Cloud computing
- Analysis & evaluation
- Project analysis
- Client relationships
- Project processes
- Problem-solving
- Customer relationship management
- Goal setting
- Quality assurance
Languages
Spanish
Native or Bilingual
Timeline
Lead Consultant
FedEx Office
11.2021 - Current
Secretary
Gerber Collision
11.2020 - 11.2021
Cashier
Walmart
11.2020 - 11.2021
Bank Teller
Harvard State Bank
05.2020 - 11.2020
Department Manager
McDonald's
11.2017 - 11.2021
Business Certificate - Business Economics
McHenry County College