Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Denise Cruz

Katy,TX

Summary

Professional customer service specialist bringing wealth of experience and preparedness for high-impact roles. Known for fostering team collaboration and adapting seamlessly to changing needs. Expertise in conflict resolution, communication, and customer relationship management, ensuring reliable and results-driven performance.

Overview

9
9
years of professional experience

Work History

CEO

D’Paw Palace Pet Company
06.2020 - Current
  • Achieve company growth by implementing strategic plans and streamlining operations.
  • Developed and implemented strategic initiatives to enhance operational efficiency across all departments.
  • Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Develop key operational initiatives to drive and maintain substantial business growth.
  • Enhance brand reputation with effective marketing campaigns and public relations efforts.
  • Spearheaded corporate social responsibility initiatives that aligned with organizational values and community impact goals.

Field Operations Manager

The Vets
12.2020 - 04.2022


  • Lead training initiatives that elevate staff capabilities in technical skills and customer service protocols.
  • Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
  • Assisted in the development of company policies and procedures related to field operations, ensuring compliance across all teams.
  • Oversee daily field operations to ensure adherence to quality and safety standards.
  • Develop and implement operational processes to enhance efficiency across service delivery teams.
  • Mentor team members on best practices in veterinary service management and customer engagement.
  • Coordinate logistics for mobile veterinary services, optimizing route planning and resource allocation.

Market Manager

Vetco
05.2020 - 03.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Developed and implemented marketing strategies to enhance brand visibility within target markets.
  • Skilled at working independently and collaboratively in a team environment.
  • Analyzed market trends and customer feedback to refine product offerings and promotional tactics.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Streamlined internal processes, enhancing operational efficiency and reducing costs.
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.

Clinic Manager

Vetco
03.2016 - 12.2019
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Oversaw daily clinic operations, ensuring efficiency and adherence to veterinary standards.
  • Developed and implemented staff training programs to enhance team performance and service quality.
  • Coordinated scheduling for clinic staff, maximizing resource utilization and customer service.
  • Fostered a collaborative environment among veterinary staff, enhancing communication and teamwork.
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
  • Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.

Education

GED -

LaGuardia Community College
New York, NY

Certificate - Veterinary Assistant

Penn Foster Career School
Scranton, PA

Skills

  • Effective decision making
  • Operational excellence
  • Customer focus
  • Customer service
  • Critical thinking
  • Data entry
  • Team building
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Microsoft Office Suite
  • Leadership and people development
  • Time management

LANGUAGES

English
Spanish (fluent)

Timeline

Field Operations Manager

The Vets
12.2020 - 04.2022

CEO

D’Paw Palace Pet Company
06.2020 - Current

Market Manager

Vetco
05.2020 - 03.2021

Clinic Manager

Vetco
03.2016 - 12.2019

GED -

LaGuardia Community College

Certificate - Veterinary Assistant

Penn Foster Career School

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Denise Cruz