Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Denise Cruz

Tampa

Summary

Compassionate and dedicated human services professional seeking a counseling role to support individuals and families in overcoming personal and social challenges. Committed to promoting mental wellness, advocating for client needs, and utilizing evidence-based approaches to foster growth, resilience, and self-sufficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Resource Navigator Intern

ECHO
08.2025 - Current

Connect neighbors with comprehensive wrap-around services. Research and collaborate with nonprofits, churches, and government agencies to connect neighbors with timely resources and supports. Maintain case management notes for each neighbor as required. Comfortable working face-to-face with neighbors in crisis, hearing difficult stories, and maintain empathy when working with individuals whose needs may exceed available solutions. Flexibility in schedule is essential, including availability for occasional evening hours and occasional travel between local facilities.

Medical Assistant/Front Desk

Functional & Interventional Gastroenterology
11.2024 - 07.2025
  • Checking patients in and out for their appointments, updating a list of medications, taking vitals, verifying insurance for procedures and co-payments, refilling medications, explaining procedure preps, and directing them to facilities, front office, and back office. Putting Doctor's orders on hospital websites for procedures.Working at a satellite office managing 32 patients at a time by myself checking them in at out.General office duties

Medical Assistant

Florida ENT and Allergy
03.2023 - 08.2024
  • Triage patients, help doctors with surgical procedures, look up any labs, X-ray study and have patient sign consents for procedures. Get authorization for visit. Update patient medical charts, scan, fax and email any documents needed for office visits.

Cashier/stocker

Walgreens
09.2022 - 02.2023
  • Their main responsibilities include accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service. Stocker responsibilities include receiving and packing products to stock shelves, ensuring that prices are marked on each item, and arranging attractive displays of merchandise based on current sales promotions.

Medical Assistant

Westchase Gastro Florida
05.2016 - 02.2023
  • Checking patients in and out for their appointments, updating a list of medications, taking vitals, verifying insurance for procedures and co-payments, refilling medications, explaining procedure preps, and directing them to facilities, front office, and back office. Putting Doctor's orders on hospital websites for procedures.Working at a satellite office managing 32 patients at a time by myself checking them in at out.General office duties.

Medical Assistant

Medical Art Center
01.2014 - 04.2016
  • In taking patients medical history reviewing medications, verifying insurance, referring patients to specialist, Allergy testing, EKG, Pulmonary Function Test., answer phone, make appointments.

Customer Service/ Cashier

Target
01.2013 - 01.2013
  • Greeting customers, stocking merchandise and checking out customers at the register.

Education

Associate's degree - Counceling and Human Services

Hillsborough Community College
Tampa, FL
01-2026

Medical Assistant Program

Concorde Career institute
Tampa, FL
01.2015

Skills

  • Team Player
  • Bilingual English/ Spanish
  • Good time Management
  • Patient Care
  • Organizational skills
  • Vital signs
  • Problem-solving abilities
  • Multitasking
  • Adaptability and flexibility
  • EMR
  • Medical Office Experience (10 years)
  • Cash handling (5 years)
  • Customer service
  • HIPAA
  • Warehouse experience (5 year)
  • Computer literacy
  • Client advocacy
  • Referral networking
  • Problem-solving
  • Family support

Certification

  • CPR Certification
  • BLS Certification

Timeline

Resource Navigator Intern

ECHO
08.2025 - Current

Medical Assistant/Front Desk

Functional & Interventional Gastroenterology
11.2024 - 07.2025

Medical Assistant

Florida ENT and Allergy
03.2023 - 08.2024

Cashier/stocker

Walgreens
09.2022 - 02.2023

Medical Assistant

Westchase Gastro Florida
05.2016 - 02.2023

Medical Assistant

Medical Art Center
01.2014 - 04.2016

Customer Service/ Cashier

Target
01.2013 - 01.2013

Medical Assistant Program

Concorde Career institute

Associate's degree - Counceling and Human Services

Hillsborough Community College
Denise Cruz