Summary
Overview
Work History
Education
Skills
Timeline
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Denise Curry

Dallas,TX

Summary

Result-driven Human Resources Specialist with a proven track record in effectively managing employee and customer relations, recruiting, onboarding, performance management processes and training. Committed to using my people skills, empathy, strategic thinking, and extensive knowledge of HR and training practices. Motivated Human Resources Specialist offering several years of experience promoting employee retention through incentive programs and well-researched compensation packages. Well-versed in employment regulations and records management requirements. Tech-savvy individual with advanced knowledge of job-related software. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

13
13
years of professional experience

Work History

Human Resources Specialist

OneShare Health
03.2022 - 02.2024
  • Managed, updated and created new content for companies SharePoint page
  • Managed all exempt employee coaching, training, and performance improvement
  • Support employee relations including conflict resolution and investigations
  • Create and host company quarterly Townhall
  • Managed Contact Center Attendance Tracker and KPI
  • Department SOP, job description maintenance, new hire orientation and employee recognition programs
  • Monthly employee benefit audits
  • Conducted exit interviews
  • Tracked Leave of Absences
  • Maintained employee personnel files

Customer Support Supervisor

William C. Harris Funeral Home
, Remote
01.2019 - 03.2022
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Maintained accurate records of customer interactions for future reference.
  • Evaluated employee performance reviews based on specific criteria set forth by management.

Customer Service Team Lead

Spheretek Solutions (Remote)
01.2016 - 01.2019
  • Ensured customer satisfaction by providing prompt responses to customer inquiries and complaints.
  • Created detailed reports for the management team on customer service activities.
  • Developed and implemented strategies to improve customer service processes and procedures.
  • Provided technical support to customers and team members, troubleshooting customer inquiries in a timely manner.
  • Resolved escalated customer issues in a professional manner while maintaining positive relationships with customers.
  • Conducted regular performance reviews of team members to ensure quality standards were met.
  • Coordinated cross-functional teams when needed to resolve complex customer problems quickly.
  • Drove customer escalations to resolution by engaging directly with clients.

Document Data Entry Processor

Fayette County Bank
10.2013 - 12.2015
  • Inputted customer data into computerized database in a timely and accurate manner.
  • Analyzed data for discrepancies, corrected errors, and removed duplicate information.
  • Organized paper documents into digital files for easy retrieval and storage.
  • Performed quality control to ensure accuracy of all entries.
  • Collaborated with other departments to resolve inquiries regarding entered data.
  • Identified, corrected, and reported data entry errors.

Customer Service Supervisor

ADT (Protection One)
12.2010 - 10.2013
  • The Customer Service Supervisor is responsible for overseeing and managing a team of customer service representatives (CSRs)
  • This role ensures that the team provides exceptional service to customers, resolves inquiries, and meets performance targets
  • The supervisor will also be responsible for training, mentoring, and evaluating staff, ensuring that service levels align with company goals and customer satisfaction
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.

Education

Diploma -

Parkway North High School
01.2006

Skills

  • Strategic Issue Resolution
  • Client Relations Management
  • Project management
  • Customer relations
  • Training Facilitation
  • Performance Management
  • Employee Relations
  • Timesheet management and benefits
  • Compliance Management
  • Effective Communication
  • Personnel engagement
  • Confidential document control
  • Recruitment
  • Training development
  • Decision-making
  • Order processing
  • Call center experience

Timeline

Human Resources Specialist

OneShare Health
03.2022 - 02.2024

Customer Support Supervisor

William C. Harris Funeral Home
01.2019 - 03.2022

Customer Service Team Lead

Spheretek Solutions (Remote)
01.2016 - 01.2019

Document Data Entry Processor

Fayette County Bank
10.2013 - 12.2015

Customer Service Supervisor

ADT (Protection One)
12.2010 - 10.2013

Diploma -

Parkway North High School

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Denise Curry