Denise Daley

Garnerville,New York

Overview

years of professional experience

AAA Northeast

11.2020 - 04.2024

Explains the benefits of AAA membership and sells memberships
Determines appropriate course of action for each call received and works toward resolution of any issue for the member using phone and e-mail interactions
Act as interface between damage team and member to manage damage claims toward a goal of a for the member
Answer incoming calls from prospective and current members requesting road service and gather required information in order to provide them with 5 Diamond Customer Service
Provide information to the member regarding road service policies and procedures
Acts as an interface between dispatch and members to enhance customer satisfaction and completing the members automotive needs
Proceed to resolve member issues while being mindful of members emotional and physical well-being.

Premier Brands of America, Inc.

Orangeburg

04.2015 - 11.2020

Responsible for all incoming and outgoing telephone calls and e-mails related to customer complaints, compliments, and Adverse Events
E-mail retail clients with feedback and updates in response to customer feedback
Manage complaints and claims via our insurance providers
Process QA department invoices
Interview and document customer experiences for FDA recording purposes via e-mail and heavy constant telephone contact
Constant database management to close out correspondence with strict deadlines.

Department of Commerce/ United States Census Bureau

New York

12.2010 - 04.2015

Responsible for Collecting Data via phone and in-person from building permit offices each month then follow-up with builders until sold or rented
Collected information from households which provides critical economics, demographic and housing information about communities in the US on an annual basis.

Gelfand, Rennert & Feldman LLP

White Plains

11.2009 - 03.2010

Responsible for operating Data faction accounting imaging system to manage while communicating with business managers all of the bookkeeping needs of their high-profile clients which included, preparing and editing invoice for payment, bank reconciliations, bank deposits, credit card payments, monthly financial reports, journal entries, ledger balances, cash applications, accounts payables and accounts receivables by using spreadsheets and computer database files.

Interactive Data