Denise D'Ambrose
Lago Vista,TX
Summary
Experienced billing professional dedicated to achieving optimal results through efficient billing processes and maintaining high standards of accuracy. Adept at fostering strong team collaboration and adaptability in dynamic environments, ensuring smooth operations and timely resolution of issues. Skilled in financial analysis and providing exceptional customer service, consistently exceeding client expectations.
Overview
20
20
years of professional experience
Work History
Billing Manager
Clifton Larson Allen LLP
02.2024 - Current
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Conducted performance reviews and implemented improvement plans.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Reviewed billing problems, researched issues, and resolved concerns.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Office Manager
Snowden OnSite Inc.
09.2008 - 12.2023
- Manage full operations of $1M business
- Full Cycle Accounting
- O Create Purchase Orders for inventory or ad-hoc orders
- O Receive against PO when product is received
- O Enter invoice against PO when invoice is received
- O Process daily payments against according to due dates using Bill.com
- O Create 1,000 monthly invoices for services across 5500+ client accounts
- O Process payments against invoices in QuickBooks
- O Monthly AP aging reporting
- O Monthly AR reporting
- Serve as a resource for service technicians as well any/all office staff
- Manage 15 employees consisting of field technicians and office staff
- Manage HR duties of the company, including payroll, hiring/firing process, employee onboarding, systems training, PTO requests
- Manage parts inventory including ordering and price negotiations, contract negotiations for recurring services, rental equipment contracts as needed
- Manage the project ordering process
- Tracking orders
- Manage contract renewals for customers
- Maintain utmost confidentiality handling clients' financial data
- Address escalations if any arise with customers, invoicing or any ordering conflicts
Loan Processor
Capstar Lending LLC.
03.2008 - 08.2008
- Over 10 years of experience in loan processing and related customer service
- Experience in verifying and assessing loan applications for accuracy and completeness
- Proficient in using loan origination systems to process and track loan applications
- Skilled in analyzing credit reports, financial statements, and other documents to determine loan eligibility
- Adept at validating borrower's income and other financial information to ensure compliance with government and agency regulations
- Excellent communication and interpersonal skills to foster positive customer relations
Senior Loan Processor
Universal American Mortgage Company (Lennar Homes)
09.2004 - 09.2007
- Over 10 years of experience in loan processing and related customer service
- Experience in verifying and assessing loan applications for accuracy and completeness
- Proficient in using loan origination systems to process and track loan applications
- Skilled in analyzing credit reports, financial statements, and other documents to determine loan eligibility
- Adept at validating borrower's income and other financial information to ensure compliance with government and agency regulations
- Excellent communication and interpersonal skills to foster positive customer relations
Skills
- Accounts Payables
- Accounts Receivables
- Customer Service
- Management
- Workday
- QuickBooks
- SAAS
- CRM
- Bill & Pay
- Billcom
- MS Office Suite
- Google Suite
- NomaDesk
- Adobe
- Personnel Oversight
- Training and mentoring
- Invoice Processing
- Staff Training
- Billing review
- Team Building Leadership
- Accounting management
- Adaptability
- Staff Management
- Professionalism
- Operations Management
- Conflict Resolution
- Analytical Thinking
- Client Relationship Management
- Interpersonal Skills
- Team building
- Team Management
- Relationship building and management
Timeline
Billing Manager
Clifton Larson Allen LLP
02.2024 - Current
Office Manager
Snowden OnSite Inc.
09.2008 - 12.2023
Loan Processor
Capstar Lending LLC.
03.2008 - 08.2008
Senior Loan Processor
Universal American Mortgage Company (Lennar Homes)
09.2004 - 09.2007
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