Denise Gloger
Paige
Summary
Throughout several years in an exceptionally demanding work field I have developed advanced customer service and technical skills in fast-paced optical environment. Looking to transition into a new field. Seeking to leverage these transferrable skills into a fresh, challenging role.
Energetic and detail-focused professional with passion for precision and patient care. Possesses foundational knowledge in optical principles and hands-on skills in lens fitting and equipment handling. Ready to ensure optimal visual outcomes and enhance customer satisfaction. Implemented an innovative appointment system, enhancing patient satisfaction.
Overview
18
18
years of professional experience
Work History
Optician Technician
Eye Trends
02.2023 - Current
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new employees, fostering a team-oriented work environment focused on quality patient care.
- Training new scleral wearers and taking all measurements and imaging.
- Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
- Collaborated with optometrists to provide optimal patient care and accurately address any vision concerns.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Sales Associate
Premier Countertop Design
11.2020 - 03.2021
- Schedule appointments with builders, meet with customers to select material for there counter tops, measure blue prints, build quotes, answer phones
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Manager
Station Optical
04.2019 - 02.2020
- Reviewing doctors schedule for the week an ensuring patients have authorization for procedures.
- Processing all new procedural orders for approval
- Scheduling patient appointments, collecting copays, and entering charges
- Verify patients insurance to confirm necessary authorizations
- Answering multiple phone lines while making an ampule amount of time to assist customers with their insurance concerns
Associate II
CHI St Joseph Pain and Spine
03.2012 - 11.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Reviewing doctors schedule for the week and ensuring patients have authorizations for procedures
- Processing all new procedural orders for approval
- Scheduling patient appointments, collecting copays and entering charges
- Established strong relationships with departments, facilitating effective communication across departments and teams.
- Verifying patients insurance to confirm necessary authorizations
- Answering multiple phone lines while making an ampule amount of time to assist customers with their insurance consurance
Customer Service Representative
Apria Healthcare
03.2007 - 11.2011
- Obtain verbal and written authorizations for medical treatment
- Verify insurance information for accurance ad completeness
- Confirm that all patients demographic information is correct
- Distributes copies of paperwork to appropriate personnel
- Enter information into computer system efficiently and accurately
- Manage front end operations to ensure friendly and efficient transactions at checkout
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Wheatland High School
Wheatland, CA06-1995
Skills
- Optical dispensing
- Insurance verification
- Eyewear adjustment
- Pupillary distance measurement
- Contact lens fitting
- Paperwork management
- Medication administration
- Patient recordkeeping
- Appointment scheduling
- Diagnostic imaging
Timeline
Optician Technician
Eye Trends
02.2023 - Current
Sales Associate
Premier Countertop Design
11.2020 - 03.2021
Manager
Station Optical
04.2019 - 02.2020
Associate II
CHI St Joseph Pain and Spine
03.2012 - 11.2018
Customer Service Representative
Apria Healthcare
03.2007 - 11.2011
High School Diploma -
Wheatland High School
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