Denise Davis

• Connected callers with appropriate professional, department, or business.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered calls on less than three rings and engaged customers with friendly, professional demeanor.
• Documented messages and forwarded to correct individual.
• Used emergency overhead systems for trauma and other related codes in order to expedite necessary staff promptly.
• Maintained on-call pagers and logs for Physicians and Staff.

Software code transporter in a controlled environment from development, test and worldwide production of the Req/Cat IBM Procurement application, Technical writer for procurement applications Using and About documentation,

Medical and billing application specialist for Guthrie Home Health, Home Care, and Hospice Facilities. Network and software updates and maintenance. Staff education and training on laptops and desktop computers. Staff education and training on all applications. Coordination of application compliance issues (ie. Medicare JCHAO) with Administration and Vendor.

• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Recorded information using word processing, dictation and transcription software and equipment.
• Maintained security and privacy of records to protect patients and providers.
• Correcteted grammar, spelling and syntax mistakes in medical records.
• Medical terminology knowledge.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.

Distribution of cash flow within a mid size Home Depot. Count and balance Vault, cashier drawers, bank deposits.