Denise Davis
Norlina,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Chat Moderator
Facebook
Norlina, NC
12.2022 - 11.2023
- Resolved customer complaints, disputes and other issues in an efficient and timely manner.
- Developed strategies for improving customer engagement through chat channels.
- Monitored live chat sessions to ensure compliance with company policy and guidelines.
- Provided customer service assistance in a professional and courteous manner.
- Performed daily maintenance tasks such as creating accounts, deleting spam, monitoring content.
- Worked closely with the development team to improve the overall user experience.
- Tracked user activity to detect suspicious behaviour or violations of rules.
- Created reports on customer interactions, activity levels and other relevant metrics.
Virtual Assistant
Fancy Hands
Norlina, NC
12.2021 - 09.2022
- Managed customer inquiries through email and telephone communication.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Screened emails and decluttered inbox by creating folders, labels, and filters.
- Generated weekly progress reports detailing tasks completed during the week.
- Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
- Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
- Collected email addresses of potential leads to conduct cold outreach and grow contact list.
- Conducted research on potential leads for new business opportunities.
- Proofread documents for accuracy prior to final submission to clients.
- Booked flights, hotel accommodations and ground transportation for smooth travel.
Housekeeper
Home Business
Raleigh, NC
01.2020 - 02.2021
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Sanitized all areas of the hotel lobby and public restrooms.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Education
GED -
Vance-Granville Community College
Henderson, NC04-2010
Skills
- User Support
- Social media knowledge
- Community Engagement
- Policy Enforcement
- Innovation and Creativity
- Relationship Building
- Adaptability
- Problem-solving aptitude
- Self Motivation
- Multitasking
Timeline
Chat Moderator
Facebook
12.2022 - 11.2023
Virtual Assistant
Fancy Hands
12.2021 - 09.2022
Housekeeper
Home Business
01.2020 - 02.2021
GED -
Vance-Granville Community College