Denise Davis
Lynbrook,NY
Summary
Accomplished Lead Customer Care Representative with a proven track record at The Smokehouse Restaurant, enhancing customer satisfaction through expert resolution of complex issues and effective time management. Skilled in problem resolution and teamwork, I excel in fostering collaboration and driving project success. My focus on achievements and commitment to excellence underpin my ability to deliver outstanding results.
Overview
6
6
years of professional experience
Work History
Lead Customer Care Representative
The Smokehouse Restaurant
12.2022 - Current
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Served as a subject matter expert within the organization, advising colleagues on best practices for delivering exceptional customer care experiences.
- Facilitated open communication channels between team members and management, promoting collaboration towards shared goals.
- Mentored new hires, ensuring consistent quality of service across the team.
- Recognized for outstanding leadership skills, contributing significantly to the department''s success in meeting and exceeding performance targets.
Administrative Assistant
Majesty Garden Infant School
08.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Customer Care Specialist
IBEX Global
02.2019 - 04.2020
- Helped large volume of 40-60 customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
Education
No Degree -
University of The West Indies
Jamaica, West IndiesSkills
- Problem Resolution
- Documentation And Reporting
- Project Management
- Product Education
- Senior leadership support
- Point of sale system
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Decision-Making
Timeline
Lead Customer Care Representative
The Smokehouse Restaurant
12.2022 - Current
Administrative Assistant
Majesty Garden Infant School
08.2021 - 01.2022
Customer Care Specialist
IBEX Global
02.2019 - 04.2020
No Degree -
University of The West Indies
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