Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Davis

Princess Anne,MD

Summary

With a proven track record at Walmart, I excel in customer service and administrative support, blending empathy with efficiency to enhance client satisfaction. My expertise spans complaint resolution to data collection, underpinned by strong teamwork and critical thinking skills. Achievements include streamlining service processes and significantly improving customer relationship management. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
Pocomoke , MD
07.2023 - Current
  • Provided accurate information about products and services to customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Implemented innovative methods for streamlining the customer service process.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Caregiver

Assured Home Care
Worcester County, MD
12.2018 - Current
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Built strong and trusting rapport with clients and loved ones.
  • Contributed to case reviews of client status and progress.

Machine Operator Technician

Bel Art Production
Pocomoke City, MD
01.2015 - 12.2017
  • Identified defective parts from the production line by conducting visual inspections during operation of equipment.
  • Ordered replacement parts when needed for maintaining equipment in good working condition.
  • Verified conformance of finished products to specifications using various gauges such as micrometers, calipers and depth gages.
  • Maintained a safe work environment by adhering to safety procedures and regulations.
  • Set up and operate production machines to perform tasks such as cutting, forming, punching, drilling and assembly.
  • Recorded data on daily production sheets accurately detailing number of items produced each day.
  • Performed regular preventive maintenance checks on all machinery including cleaning of machine parts.
  • Updated logs of maintenance activities performed on equipment in order maintain records of service history.
  • Communicated with supervisors about any changes that need to be made during production runs.
  • Assembled components into subassemblies or complete units following blueprints or diagrams.

Education

Some College (No Degree) - Criminal Justice

University of Phoenix
Tempe, AZ

Skills

  • Account updating
  • Complaint resolution
  • Shipping and receiving
  • Positive and professional
  • Retail sales customer service
  • Multi-line phone talent
  • Business development
  • Empathy and patience
  • Paperwork processing
  • Data collection
  • Computer proficiency
  • Critical thinking
  • Typing proficiency
  • Strong teamwork
  • Time management
  • Administrative support

Certification

  • Undergraduate with 30 credits in Criminal justice

Timeline

Customer Service Representative

Walmart
07.2023 - Current

Caregiver

Assured Home Care
12.2018 - Current

Machine Operator Technician

Bel Art Production
01.2015 - 12.2017

Some College (No Degree) - Criminal Justice

University of Phoenix

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Denise Davis