Denise Davis
Callahan,FL
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
Work History
Front Desk Agent, Administrative Assistant
Holiday Inn Express Hotel & Suites
04.2013 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted coworkers and staff members with special tasks on daily basis.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
Call Center Representative
City of Jacksonville Fl-Supervisor of Elections
05.2009 - 04.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Edward H White High School
Jacksonville, FLSkills
- Customer service
- Guest services
- Credit and cash payments
- Guest relations
- Oral and written communications
- Administrative skills
- Microsoft office
- Administrative support
- POS systems
- Clerical duties
- Reservations
- Word processing
- Data entry
- Invoicing and billing
- Nightly audits
Timeline
Front Desk Agent, Administrative Assistant
Holiday Inn Express Hotel & Suites
04.2013 - Current
Call Center Representative
City of Jacksonville Fl-Supervisor of Elections
05.2009 - 04.2013
High School Diploma -
Edward H White High School
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