Denise Davis Vance
Coconut Creek,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Manager of Operations
Service Corp International
04.2000 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Multi tasked different departments , great customer service skills, problem solver
Insurance Agent
Assurant
02.2014 - 01.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Bachelor of Science - Funeral Service And Mortuary Science
Lynn University
Boca Raton, FL06.2000
Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Management
- Customer Relations
- Employee Scheduling
- Customer Service Management
- Multitasking
Timeline
Insurance Agent
Assurant
02.2014 - 01.2019
Manager of Operations
Service Corp International
04.2000 - Current
Bachelor of Science - Funeral Service And Mortuary Science
Lynn University
Similar Profiles
Daniel "Stefan" MartinoDaniel "Stefan" Martino
Funeral Attendant at Service Corp International (SCI)Funeral Attendant at Service Corp International (SCI)
Katalina BarraganKatalina Barragan
Group Housing Lead at MGM Resorts International - CORPGroup Housing Lead at MGM Resorts International - CORP
JAQUELINE JOSEPHJAQUELINE JOSEPH
Technical Product Marketing Manager at Harman International CorpTechnical Product Marketing Manager at Harman International Corp
Leslie JacksonLeslie Jackson
Teacher K-6 at Broward County Public SchoolsTeacher K-6 at Broward County Public Schools
Lakeshia BartherLakeshia Barther
Auto Dealership Accounting Coordinator at Audi Coral SprigsAuto Dealership Accounting Coordinator at Audi Coral Sprigs