DENISE DEACON-FOWLER
Marrakech Inc.
Hamden,CT
1
Certification
14
years of professional experience
Experienced Care Professional specializing in case management and home healthcare with 19 years in team leadership, training, and administrative operations. Led compliance audits, coordinated client care strategies, and mentored junior staff to enhance service quality and health outcomes. Built strong collaborative relationships with clients, families, and multidisciplinary providers.
Work History
Direct Support Professional (DSP)
2 Months- Provide comprehensive, person-centered support and advocacy to individuals with developmental and physical disabilities in a residential group home setting.
- Implement individualized support strategies and behavior plans, carefully tracking progress and metrics to promote client personal choice and autonomy.
- Supported clients in daily living skills, including personal care, specialized meal preparation, and daily routines to enhance independence and dignity.
- Facilitated community involvement and social engagement by organizing and executing recreational outings, fostering connections and inclusion.
- Collaborated effectively as part of a cross-functional team, executing routine overnight safety checks and health updates to maintain a protective environment.
Lead Direct Support Staff
9 Months- Coordinated medical care and appointments, ensuring reliable transportation and monitoring health trends to promote well-being under nursing supervision.
- Supervised and mentored direct care team members on daily operations, crisis intervention techniques, and agency compliance policies.
- Coordinated daily shift schedules and delegated tasks to frontline staff, ensuring effective household management and responsive care to individual resident needs.
- Audited medical logs, daily progress tracking, and incident reports, ensuring compliance with state licensing guidelines and enhancing quality of care.
- Served as a peer role model, demonstrating high standards of care, de-escalation, and professionalism during challenging behaviors.
- Managed program funds and house budgets, ensuring accurate documentation and maintaining integrity with zero financial discrepancies.
Home Health Aide (Contractor)
2 Years 8 Months- Delivered compassionate direct care to elderly clients, actively managing daily routines and ensuring optimal physical comfort.
- Monitored health metrics and medication adherence to enhance client well-being and promptly address shifts in condition.
- Coordinated personal calendars, medical appointments, and transportation to promote independent living within the community.
- Built collaborative relationships with clients and families to create a positive, trusting care environment.
Case Manager
- Assessed complex client needs and documented progress to ensure compliance with care standards.
- Managed health benefits applications and coordinated critical care services to support client health and well-being.
- Managed health benefits applications and coordinated care services to enhance client health and well-being.
- Implemented evidence-based practices to enhance client outcomes and satisfaction.
Administrative Assistant – Customer Service & Communications
2 Years 8 Months- Streamlined communication systems to improve client satisfaction and retention.
- Tracked operational budgets using QuickBooks to ensure accurate financial administration.
- Managed daily administrative tasks, ensuring smooth operations and efficient workflow.
- Coordinated scheduling for faculty and students, optimizing lesson timing and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval and organization.
Trainer & Team Lead
1 Year 6 Months- Conducted recruitment testing and onboarded 20+ new hires quarterly, facilitating mastery of operational and service protocols.
- Conducted recruitment testing and onboarded over 20 new hires each quarter, ensuring full mastery of operational and service protocols.
- Managed emergencies and critical service requests under tight deadlines, ensuring seamless operational coverage.
- Additional previous roles held as Receptionist, Reservation Agent, Call Center Agent, and Administrative Assistant from 2005 to 2017.
Skills
Care Coordination & Scheduling
Team Leadership & Mentorship
CT DDS Medication Administration
Client Assessment & Advocacy
Person-Centered Support Plans (ISPs)
Electronic Progress Documentation
Crisis Intervention & PMT
Cross-Functional Collaboration
Time management
First aid and safety
Behavior redirection
Certification
- Customer Service Representative Level 2 | NCTVET, Kingston, JA
- Certificate in Computing
- High School Diploma (6 CXC Subjects)
- State of Connecticut DDS Medication Certification
- CPR and First Aid Certification
- Physical Management Techniques (PMT) Certification
Timeline
Direct Support Professional (DSP)
Marrakech Inc.
06.2026 - CurrentRead More
Lead Direct Support Staff
Marrakech Inc.
08.2025 - 05.2026Read More
Case Manager
Perfect Care Inc
01.2024 - 01.2024Read More
Home Health Aide (Contractor)
Pamper Our Parents Inc
02.2022 - 10.2024Read More
Administrative Assistant – Customer Service & Communications
Avant Academy of Music
04.2019 - 12.2021Read More
Trainer & Team Lead
Hinduja Global Solutions
06.2012 - 12.2013Read More