DENISE DE ALBA
Summary
Proven Service Advisor at Superior Kia, adept in customer service and vehicle assessment, enhanced customer satisfaction through expert service recommendations and efficient problem resolution. Skilled in multitasking and fostering trust, significantly boosting repeat business. Demonstrates a strong work ethic and team player mentality, contributing to collective sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Service Advisor
Superior Kia
08.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Associate
Lowes Home Improvement
03.2023 - 03.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Trained and mentored junior staff on customer service strategies and techniques.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Utilized customer feedback to improve product offerings.
Service Coordinator
Nissan Of Orangeburg
07.2021 - 08.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Maintained detailed records of all interactions with customers, ensuring accurate tracking of preferences and needs for future reference.
Associate
Cricket Wireless
02.2021 - 07.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Analyzed customer data to identify trends and anticipate customer needs.
Food Service Worker
McDonald's Restaurant
05.2018 - 05.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
High School Diploma -
Edisto High School
Cordova, SC06.2020
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Service Estimates
- Service Recommendations
- Team player mentality
- Listening Skills
- Strong Work Ethic
- Price Quoting
- Handling Customer Complaints
- Service Scheduling
- Repairs Scheduling
- Data Entry
- Warranty Claims Process Management
- Sales expertise
- Service Upselling
- Money handling abilities
- Multi-line phone talent
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Superior Kia
08.2023 - Current
Associate
Lowes Home Improvement
03.2023 - 03.2024
Service Coordinator
Nissan Of Orangeburg
07.2021 - 08.2023
Associate
Cricket Wireless
02.2021 - 07.2021
Food Service Worker
McDonald's Restaurant
05.2018 - 05.2020
High School Diploma -
Edisto High School