Denise DeReamer
Lake Station,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure collision estimating position.
Over 30 + years experience in the collision field. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Collision Estimator
Tom & Ed's Autobody
12.2021 - 11.2023
- Prepared estimates planning, organizing, and scheduling work.
- Ordered Parts as need for scheduled jobs
- Worked one on one with all body tech's with supplements.
- Phoned all my customers on Tuesday and Thursday with updated repair status to there vehicles.
- Worked one on one with the DRP companies. Allstate, Liberty Mutual, Safeco, Secura Insurance Companies
Collision Estimator
M & S Collision
04.2018 - 11.2021
- Prepared estimates, organizing, and scheduling work.
- Submitted final bills, invoices and photos to insurance companies for final payment.
- Worked one on one with all body tech's with supplements.
- Ordered parts as need for repairs scheduled in.
Secretary, Collision Estimator
Broadway Auto Body
11.2016 - 08.2018
- Answered phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Payroll
- Wrote Estimates for customers.
- Worked with insurance companies with estimates and emails, final billing sending invoices and photos as needed for payment.
- Ordered parts for the body tech's.
- Worked one on one with all the body techs with supplements.
- Accounts payable and receivables.
Parts Manager
Lowell Body Shop
09.2014 - 11.2016
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for all scheduled repairs.
- Checked all parts in when delivered.
- Gave parts to the body tech's for jobs that have been assigned to them.
Collision Center Manager
Miller Collision Center
09.2004 - 09.2014
- Inspected auto body damage and wrote up repair orders.
- Maintained safety of all personnel through hands-on management.
- Checked quality of all work to maintain customer satisfaction.
- Worked with customers and insurance companies to obtain payments.
- Managed team of three personnel focused on repairs and refinishing work.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Interacted well with customers to build connections and nurture relationships.
- Payroll for employees.
- Managed team of three personnel focused on repairs and refinishing work.
- Supervised and managed shop operations and tasks.
- Developed strong relations with parts vendors and insurance companies to facilitate productive business dealings.
Secretary, Collision Estimator
Rich's Body Shop
08.1994 - 08.2004
- Answered phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained invoices and statements
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Ordered parts for all body tech's for there assigned vehicle repairs.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Wrote estimates for customers.
Education
High School Diploma -
Merrillville High School
Merrillville, IN01.1979
Skills
- Client Consultation
- Estimate Writing
- Vendor Selection
- Customer Relationship
- CCC Expertise
- Project Coordination
- Schedule Coordination
- Calm Under Pressure
Languages
English
Timeline
Collision Estimator
Tom & Ed's Autobody
12.2021 - 11.2023
Collision Estimator
M & S Collision
04.2018 - 11.2021
Secretary, Collision Estimator
Broadway Auto Body
11.2016 - 08.2018
Parts Manager
Lowell Body Shop
09.2014 - 11.2016
Collision Center Manager
Miller Collision Center
09.2004 - 09.2014
Secretary, Collision Estimator
Rich's Body Shop
08.1994 - 08.2004
High School Diploma -
Merrillville High School