Denise DeSimone

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Used MatrixCare to schedule patients with CNA services.
• Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
• Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
• Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
• Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
• Verified insurance coverage and obtained pre-authorizations.
• Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
• Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
• Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.

Scheduled service appointments for sign installations and removals from Real Estate agents.

Maintained an up-to-date billing spreadsheet for tracking payments and outstanding balances.

Communicated with clients to keep them informed of the date of service and any changes or updates to the schedule.

Created and managed social media posts to promote the company's services and engage with clients and potential customers.

• Customer support
• Provided support to the sales team by creating and sending quotations to customers using CRM software
• Entered orders into the system accurately and efficiently to ensure timely fulfillment
• Coordinated with other departments to track and control pending items, ensuring timely receipt of imported products and preparing orders for shipment to hospitals
• Maintained accurate and up-to-date documentation for all orders, including invoices, packing slips, and shipping
• Demonstrated excellent customer service skills by responding to inquiries and resolving issues promptly and professionally
• Provided general administrative support, such as answering phones, responding to emails, and filing documents
• Maintained a high level of professionalism and confidentiality in all interactions with customers, colleagues, and stakeholders.

• Importing recall parts: I was responsible for coordinating with suppliers to ensure the timely and accurate importation of recall parts required for the repairs
• Follow up with technicians: I made sure that the technicians in charge of the repairs were notified of the recall and that the necessary repairs were completed within the required timeline
• Documents organization and control: I maintained a comprehensive database of all recall-related documents, including notifications, repair orders, and invoices
• Sending documentation: I also sent documentation requested by clients by mail or email, including recall notices, repair orders, and invoices
• Billing control: I closely monitored the billing process to ensure that all repairs were accurately billed and that there were no discrepancies or errors.