Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Diaz

Clermont

Summary

Dynamic professional with extensive experience at Ally Building Solutions, excelling in warranty management and workflow coordination. Proven track record in enhancing service efficiency and resolving complex client issues. Skilled in Microsoft Office Suite and adept at conflict resolution, driving successful project outcomes through effective communication and collaboration.

Overview

19
19
years of professional experience

Work History

Warranty Coordinator

Ally Building Solutions
01.2025 - 04.2025
  • Prepared purchase orders and expedited repairs to reduce downtime.
  • Coordinated service calls with homeowners, builders, supervisors, and vendors.
  • Partnered with homebuilder representatives to resolve complex warranty cases.
  • Tracked and reported warranty trends to improve service efficiency

Production Coordinator

Ally Building Solutions
07.2023 - 01.2025
  • Collected project data and created installation orders to support workflow.
  • Reviewed job cost data to ensure billing accuracy and investigated discrepancies.
  • Partnered with design consultants and field managers to resolve material or scheduling issues.
  • Supported project communication to align installation requirements with deadlines.
  • Communicated with team members to facilitate smooth operations and resolve issues promptly.

Scheduling Coordinator

Ally Building Solutions
07.2022 - 07.2023
  • Monitored service tickets for scheduling updates and changes.
  • Coordinated with field managers to update schedules accurately.
  • Ensured timely communication of project adjustments across teams.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Scheduling Coordinator

Windmar Solar
09.2021 - 07.2022
  • Managed installer schedules and delegated tasks for timely project completion.
  • Confirmed homeowner installations, HOA approvals, and city inspections.
  • Monitored technicians with GPS software and coordinated appointments.
  • Created digital forms to streamline field documentation and communication.

Accounts Receivable Coordinator

Halperns Steak & Seafood
03.2018 - 09.2021
  • Processed invoices, reconciled payments, and managed collections for past-due accounts.
  • Resolved billing discrepancies and prepared client account adjustments.
  • Supported sales staff with complex account issues and client communications.
  • Oversaw fleet financial management and reconciled statements.

Office Coordinator / Appointment Scheduler

Vacation VIP
01.2017 - 03.2018
  • Scheduled appointments and coordinated office staff activities.
  • Maintained office inventory, mail, and customer communications.
  • Assisted with financial reconciliations and supported sales operations.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.

Collector

Hilton Grand Vacations Club
02.2014 - 01.2017
  • Managed homeowner accounts within FDCPA regulations in a high-volume call center.
  • Handled payments, collections, and client correspondence with confidentiality.
  • Maintained organized records and mentored new employees.
  • Evaluated, researched and resolved discrepancies.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Processed payments and applied to customer balances.
  • Established relationships with customers to encourage payment of delinquent accounts.

Contract Compliance Coordinator /Customer Financial Services Representative

Wyndham Vacation Ownership
01.2006 - 02.2014
  • Processed contracts, accounts, and financial records accurately.
  • Assisted owners with billing, payments, and loan breakdowns.
  • Provided training to new hires and served as Acting Lead for escalated cases.
  • Enhanced customer satisfaction by addressing and resolving financial inquiries in a timely manner.
  • Managed sensitive customer information with strict adherence to privacy regulations and company policies.

Education

High School Diploma -

Cypress Creek
Orlando, FL
05-1999

Skills

  • Microsoft office
  • Warranty management
  • Deadline management
  • Complaint handling
  • Workflow Coordination & Scheduling
  • Client Relations & Conflict Resolution
  • Accounts Receivable & Financial Services
  • Project & Office Management
  • Vendor & Contractor Coordination
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Timeline

Warranty Coordinator

Ally Building Solutions
01.2025 - 04.2025

Production Coordinator

Ally Building Solutions
07.2023 - 01.2025

Scheduling Coordinator

Ally Building Solutions
07.2022 - 07.2023

Scheduling Coordinator

Windmar Solar
09.2021 - 07.2022

Accounts Receivable Coordinator

Halperns Steak & Seafood
03.2018 - 09.2021

Office Coordinator / Appointment Scheduler

Vacation VIP
01.2017 - 03.2018

Collector

Hilton Grand Vacations Club
02.2014 - 01.2017

Contract Compliance Coordinator /Customer Financial Services Representative

Wyndham Vacation Ownership
01.2006 - 02.2014

High School Diploma -

Cypress Creek

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