Denise Diaz
Houston,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Accounting Manager
The Laura Hotel
05.2025 - Current
- LLG Weekly File: Follow the weekly update for specific send times each day.
- ERP Clearing Accounts: Complete daily and weekly by EOD.
- IJ in Otelier & DRR Distribution: Finalize IJ entries in Otelier and send the Daily Revenue Report by EOD.
- Daily Flash for LLG: Distribute after the Daily Revenue Report is issued.
- 4-Way Credit Card Tie-Out: Complete daily to maintain financial accuracy.
- Fintech Invoices/ACH Payments: Apply all payments and update invoice records daily.
- Chargeback: Check Amex and Merchant portal and Respond to chargebacks on or before due dates.
- GL Detail & XLG Reports: Distribute weekly.
- Invoice Reconciliation: Review GL for any missing invoices from prior accruals and current month.
- Accounts Payable: Respond to all AP emails and forward invoices/statements to the AP scan inbox or reply directly to vendors.
- Weekly File Ownership: Ensure hosting tasks are completed and files are updated.
- Routing Pack Review: Send follow-up email. If error-free, reply to the GM’s nightly audit email with a positive acknowledgment to the team.
- Reports Confirmation: Verify receipt of both the Parking
- Manual Bank Reconciliation: Clear banking items daily and submit notes weekly on items unresolved for 14+ days.
- Daily Tax Reconciliation Sheet: Complete and validate exempt postings.
- Send GL Detail, XLG Reports, and Open PO Reports to department heads.
- Review GL vs IBUY checkbook; notify AP of missing invoices.
- Submit vendor statements to AP.
- Complete all HEI/Marriott trainings on time. (must complete at least 5-7 DLZ Marriott required trainings weekly until completed.)
- Submit assigned Month-End Journals by due date.
- Prepare and submit Balance Sheet by business Day 6 of Close.
- Provide project updates via Teams as requested.
- Finalize Cash Recs by business Day 3 of Close.
- Conduct Credit Card inspections; update logs weekly/monthly.
- File Monthly/Quarterly Taxes
- Perform Inventory Spot Checks with F&B at EOM
- Support Group Billing/AR issues as needed.
Accounting Manager
Hyatt
03.2024 - 05.2025
- I was promoted from Accounting Coordinator to Accounting Manager my duties include:
- Support the company in optimizing its financial transactions and systems
- Strengthen and grow relationships with vendors and suppliers through timely payments
- Assist in streamlining and improving the accounts payable process
- Exercise integrity and confidentiality in financial reporting
- Comply with national and local financial regulations
- AR ( Accounts Receivable)
- Daily IJ (income journal) or balancing the night audit packet from the previous day
- Payroll through the Workday system
- Gathering information on hours worked for each employee
- Calculating the correct amount incorporating overtime, deductions, bonuses etc. with assistance of a computer system
- Receiving approval from upper management for payments when needed
- Prepare and execute pay orders through an electronic system or distribute paychecks
- Administer statements of payment to personnel either electronically or on paper
- Process taxes and payment of employee benefits
- Keep track of hour rates, wages, compensation benefit rates, new hire information etc.
- Address issues and questions regarding payroll from employees and superiors
- Prepare reports for upper management, finance department etc.
- Assisting my Director of finance with her day-to-day task
- Reporting to my director of finance
Accounting Coordinator / AR / Payroll
Hyatt regency
04.2022 - 03.2024
- Principal activities include: providing a variety of recordkeeping services including but not limited to accounts payable, payroll, benefits and general ledger.
- Additional activities include providing back-up administrative support as needed.
- Review and reconcile daily cash receipts to bank deposits.
- Monitor balances in checking accounts
- Serve as main contact for payroll-related assistance and information to staff and payroll services.
- Process and track payroll, time sheets, hours worked, taxes, benefits, etc. to a computerized ADP system.
- Prepare bi-weekly payroll journal entries.
- Review and electronically transmit approved direct deposit payroll transactions, including 403(b), FSA and HSA contributions.
- Review all invoices for correct verification, coding, approvals and overall accuracy and whether budget exists for the expenditures.
- Process, enter and post accounts payable for weekly check runs.
- Process and post approved grant checks from all funds.
- Verify and prepare payment for approved staff expenses.
- Assist in preparing checks for signature and mailing.
- Maintain precise records of all incoming payments
- Prepare and send invoices to clients
- Contact clients as needed to ensure payment of outstanding invoices
- Reconcile any irregularities in receipts
- Work collaboratively with accounts payable and other accounting staff to ensure accuracy in finances
- Audit all receipts on a determined schedule to ensure accuracy in accounting
- Generate and deliver reports to different departments as needed
- Actively investigate and resolve irregularities in both incoming and outgoing payments
- Pays employees by calculating pay and deductions and issuing checks.
- Maintains payroll information by collecting, calculating, and entering data into the payroll system, as well as retrieving data when necessary.
- Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
- Prepares reports by compiling summaries of earnings, and hours
- Assist with quarterly and year-end calculations of bonuses and other salary-based compensation.
- Resolves payroll discrepancies by collecting and analyzing information and interacting with HR.
- Provides payroll information by answering questions and requests.
- Maintains payroll operations by following policies and procedures, and reporting needed changes.
- Maintains employee confidence and protects payroll operations by keeping information confidential.
Evening Manager
Marriott International
10.2021 - 04.2022
- Greet and register guests
- Inspect the grounds, public areas and guest rooms for appearance and cleanliness
- Ensure company standards for housekeeping, decor and guest services are met
- Answer guest questions about hotel services and policies
- Keep track of the hotel’s financials
- Interview, hire, train and terminate staff
- Monitor staff performance, ensuring the hotel is running well and guests are happy
- Coordinate front-office and back-office activities and resolve any problems
- Set budgets and room rates, allocate funds and approve expenditures for various departments
- Ability to lead a large group
- Attention to detail
- Ability to work in a fast-paced, high-stress environment
- Excellent written and verbal communication
- Knowledge of all hotel operating procedures
- Critical-thinking and problem-solving skills
- Ability to manage several budgets
- Excellent customer service and interpersonal skills
- Responsible for all mobile check ins
- GXP
- Training overnight
- Charging no show fees
- OSTAT
Night Audit Supervisor
Hotel Zaza
01.2020 - 10.2021
- Collaborate with associates to achieve shift production objectives.
- Train shift team in areas of goal setting, career, personal development and discipline.
- Ensure compliance to all procedures by staff and develop healthy and safe work culture.
- Coordinate with factory and production managers to ensure correct material movement in out of facility.
- Provide support to engineering team, implement and monitor scheduled preventative and maintenance programs.
- Assist Technical Manager and site team to ensure quality production based on company specifications.
- Supervise night shift production and packaging tasks and ensure efficiencies, optimal customer services and cost objectives.
- Develop competent team of workers through coaching or counseling, performance management and effective communication.
- Train and provide support on lean initiatives to optimize employee input.
- Ensure adherence to company policies and procedures according to shift timing and work elements.
- Manage all communication with associates and management to address all key issues.
- Organize shift meetings to communicate and resolve all issues for night operation.
- Perform minor and major repairs to operate night shift activities without any delay or hindrance.
- Prepare and compile reports on production shortfalls, employee accidents, equipment problems and employee relation matters to facilitate smooth night shift operations.
- Evaluate all shrink issues on night shift and recommend necessary changes for improvement.
- Valet
- Light housekeeping
Front Office Supervisor
Hyatt Place Galleria
02.2019 - 01.2020
- FOR SEVERAL MONTHS I WAS WORKING AS BOTH FRONT OFFICE SUPERVISOR AND HOUSEKEEPING SUPERVISOR
- Food and beverage experience
- Ability to work a varied schedule that may include evenings, nights, and weekends
- Exceptional customer service skills
- Strong computer skills
- Highly organized, results oriented
- Communicate clearly and directly
- Good financial awareness
- Accountable and resilient
- Work front desk host shifts side by side with other hosts, leading by example and acting as the MOD during shifts.
- Learn all aspects of the host position to include all front desk and night audit procedures as well as all food & beverage duties to include making all items from the gallery restaurant and bar’s limited menus.
- Utilize Guest Interaction Philosophy in Guest Service Training, to ensure employees
- Anticipate, acknowledge and respond to Guests’ needs.
- Ensure Guest special requests are fulfilled and assist in resolving guest complaints.
- Work closely with the sales team regarding group bookings and participate in sales BEO meetings.
- Communicate with staff members using Quore communications system and ensuring that staff is properly trained on using Quore to post front desk logs, work order, lost and found tracking and other Quore functions.
- Responsible for training new front desk hosts in all hotel systems such as Opera, Reserve, Colleague Advantage and Simphony Micros POS.
- Be involved in the recruitment and hiring, coaching and training, praising and rewarding, disciplinary actions and counseling of front desk hosts.
- Educate department staff on emergency procedures, safety deposit boxes, SDS, safe work habits and Hyatt Place procedures.
- Manage guest ledger, guest charges, checklists and direct bill accounts.
- Assist with post-stay billing inquiries and resolving billing disputes.
- Review front desk host’s time punches, ensuring breaks are being taken and no unauthorized overtime is being accrued.
- Benefits: Health benefits offered (medical, dental, vision), Paid Time Off, Quarterly Bonus Program, Career Development
- Respond to guest’s feedback and reviews on social media platforms and Medallia GSS surveys. Analyze reviews and surveys, reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
- Monitor room availability, room blocking and assist in hotel’s yield management strategies with GM, DOS and AGM.
- Ensure effective cash/check/credit card, key control and front desk policies and procedures are followed.
- Work with GM and AGM to create and post the weekly staff schedule using most current occupancy forecasts and staffing guidelines.
- Be available to cover any host position in the event of call outs or short staffing situations unless alternative coverage is found.
- Collaborates with managers, supervisors and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.
- Ensures that the front host stand, gallery restaurant and bar are always clean and well maintained.
- Assist in other departments when needed.
- Carry out any reasonable request by management.
- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the True North Associate Handbook.
- I learned how to inspect rooms and light housekeeping duties
- Housekeeping supervisor duties
Overnight Manager
Hyatt
12.2017 - 08.2019
- The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.
Education
Bachelor -
TSU
Basics -
WCJC
Diploma - undefined
B F Terry High School
Skills
- Training & development
- Accounts receivable
- Filing (4 years)
- Workday
- Office management
- Multi-line phone systems
- ERP systems
- Financial services
- Organizational skills
- Conflict management
- Property management tools
- Warehouse experience
- Microsoft Outlook
- Front desk
- Hotel experience
- Microsoft Access
- Time management
- 10 key typing
- Home care
- Operating systems
- Administrative experience
- Employment & labor law
- Accounts payable
- Senior care
- Bookkeeping
- Anatomy knowledge
- Cash management
- Microsoft Excel
- Customer service
- Banquet experience (3 years)
- Shift management
- Banking
- Stocking
- Some Spanish (10 years)
- Financial auditing
- Laundry
- Analysis skills
- Oracle
- Basic Computer Skills (5 years)
- Windows
- Grammar Experience
- Accounting software
- Payroll
- Accounting systems
- Typing
- Word processing
- Cash handling
- Computer literacy
- Adobe Acrobat
- Bilingual in ASL (5 years)
- Payroll management
- Guest services
- POS
- Fraud prevention and detection
- OPERA (7 years)
- Writing skills
- Retail sales
- Microsoft word (6 years)
- Excel data analysis
- SharePoint
- Pivot tables
- Math
- Microsoft power point (6 years)
- Office Administration
- Account reconciliation
- General ledger reconciliation
- Accounting
- Managing budgets in a finance role
- Microsoft office (4 years)
- Cash flow analysis
- Financial software
- Forecasting
- Night Audit
- Communication skills
- Cash application
- Guest Services
- Hospitality
- Financial reporting
- Payroll processing
- General ledger management
- Tax compliance
- Invoice reconciliation
- Vendor management
- ERP systems proficiency
- Budget management
- Month-end closing
- Reconciliation procedures
- Financial audits
- Process improvement
- Data analysis skills
- Team leadership
- Journal entries
- Bank reconciliation
- AP and AR management
- Audits
- General ledger accounting
- Invoicing
- Bank account reconciliations
- Payment collection
- Finance
- Payroll administration
- Financial data analysis
- Collections
- Budget compliance
- Financial management
- Accounts receivable management
- Closing procedures
- Month-end reporting
- Cost accounting
- Operations management
- Financial statements expertise
- Trend forecasting
- Cost reduction
- Cash flow management
- Financial statement presentations
- Auditing procedures
- Tax preparation
- Quarterly reviews
- ERP systems expertise
- Accounting solutions integration
- Revenue recognition
- Consolidation accounting
- Inventory auditing
- GL entry verification
- Financial policies development
- Accounts payable management
- Year-end closing
- AP/AR supervision
- Financial statement preparation
- Tax form preparation
- Tax documentation
Accomplishments
- Increased team efficiency through continuous process improvements.
- Eliminated paperwork processing bottleneck, saving company time and money.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Driver's License November 2021 to November 2025
- Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Accounting Manager
The Laura Hotel
05.2025 - Current
Accounting Manager
Hyatt
03.2024 - 05.2025
Accounting Coordinator / AR / Payroll
Hyatt regency
04.2022 - 03.2024
Evening Manager
Marriott International
10.2021 - 04.2022
Night Audit Supervisor
Hotel Zaza
01.2020 - 10.2021
Front Office Supervisor
Hyatt Place Galleria
02.2019 - 01.2020
Overnight Manager
Hyatt
12.2017 - 08.2019
Diploma - undefined
B F Terry High School
Bachelor -
TSU
Basics -
WCJC