Denise Diego
Brooklyn,New York
Summary
Service- and people-oriented. Effectively identify and resolve problems using available resources. Build confidence in others. Assured, diplomatic and poised. Noteworthy communication skills. Interact positively with a wide range of people of various cultures and socio-economic backgrounds. Adroit at giving verbal and non-verbal feedback to encourage people to be open, to trust and to be receptive to suggestions. Skilled at negotiating conflicts. Prioritize workload and multi-task; flexible to changing priorities. Gather facts and supportive data to make decisions. Valued team player. Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Support Professional
AHRC Redfield Day Habilitation Program
New York, NY
11.2021 - Current
- Utilized supportive, educational approach to promote improved functioning and meet client needs.
- Facilitated therapeutic activities and monitored client progress.
- Collaborated with community partners to provide resources for clients and their families.
- Maintained accurate records of client information according to agency policies and procedures.
- Ensured compliance with all state regulations regarding residential care settings.
- Provided transportation for clients to appointments or recreational activities as needed.
- Engaged in meaningful conversations with clients to build trust and understanding.
- Educated clients on self-advocacy techniques, life skills development, and other recovery related topics.
- Attended trainings relevant to the field of behavioral health services.
- Established positive relationships with external agencies for referrals or additional support services.
- Provided guidance to new employees on program policies, procedures, and protocols.
- Managed challenging behavior through de-escalation techniques while maintaining safety of the environment.
- Supported medication management by monitoring medication side effects or efficacy levels.
- Encouraged participation in recreational activities such as exercise classes or art therapy sessions.
- Assisted clients with establishing short-term goals to live successfully in community.
- Wrote and typed succinct file notes to maintain good record keeping.
Direct Support Professional
AHRC
New York, NY
03.2011 - 11.2021
- Establish rapport and a sense of trust with residents.
- Provide transportation to care programs, home visits, and recreational activities; supervise the behavior of residents.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied or transported clients to appointments, errands and social activities.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Education
Associate of Arts - Psychology
Queensborough Community College
Oakland Gardens, NY08-2025
Skills
- Behavioral support
- Partnership building
- Needs assessment
- Motivational interviewing
- Media relations
- Service planning
- Disability awareness
- Client advocacy
- Budgeting and finance
- Referral management
- Compliance monitoring
Accomplishments
- NADSP CERTIFIED DSP1 BADGE
Certification
- AMAP CERTIFIED
Timeline
Community Support Professional
AHRC Redfield Day Habilitation Program
11.2021 - Current
Direct Support Professional
AHRC
03.2011 - 11.2021
Associate of Arts - Psychology
Queensborough Community College
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