Denise Dieke
Decatur,GA
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in efficiently navigating routes and providing timely assistance to passengers, ensuring exceptional service and satisfaction. Dedicated professional with strong customer service skills in fast-paced environments. Proven ability to handle inquiries efficiently and ensure customer satisfaction through effective communication and attention to detail.
Overview
10
10
years of professional experience
Work History
Uber Driver
Uber
Decatur, Georgia
11.2024 - Current
- Monitored app notifications for ride requests and updates.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Cleaned vehicle regularly to maintain professional appearance.
- Responded to customer inquiries in a timely manner via phone or text message.
- Navigated city routes efficiently to ensure timely passenger pickups.
Sales Associate
Walmart
Columbus, Georgia
01.2024 - 03.2024
- Assisted customers with product inquiries and checkout processes.
- Scanned items accurately for efficient customer transactions.
- Collaborated with team members to ensure smooth operations during busy hours.
- Greeted customers and provided excellent customer service.
- Verified customer identification for age-restricted products.
- Ensured that all purchases were correctly bagged or boxed before being handed to the customer.
- Checked for accuracy of prices on tags and labels prior to ringing up sales transactions.
- Maintained a clean work area by stocking shelves and cleaning counter surfaces.
- Greeted customers and provided exceptional customer service.
Master Hairstylist
W & A Barber Shop
Venlo, Netherlands
03.2022 - 10.2023
- Styled hair using cutting-edge techniques and tools.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Maintained cleanliness and organization of workstations and tools.
- Stayed updated on industry trends and new hair products.
- Assisted in training junior hairstylists on best practices and techniques.
- Implemented safety protocols while using chemicals during treatments or performing chemical services such as perms or relaxers.
- Greeted customers upon arrival at the salon and provided them with a positive experience.
- Maintained accurate records of client visits, product sales and other activities in the salon.
Catering Server
Fiesta Service
Dusseldorf, Germany
02.2020 - 03.2022
- Served food and beverages efficiently to guests during catering events.
- Assisted in maintaining cleanliness and organization of service areas.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Provided excellent customer service throughout the duration of an event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Collaborated with other staff members on duties assigned for each catered event.
- Prepared and served food items to guests in a timely manner.
- Ensured compliance with health and safety regulations at all times.
- Provided exceptional customer service, addressing guests' needs and inquiries promptly.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Hotel Waiter
Courtyard Marriott
Dusseldorf, Germany
06.2018 - 02.2020
- Provided excellent customer service to guests during dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled guest inquiries and resolved issues promptly and professionally.
- Adhered to safety and hygiene standards in food service operations.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Collected payment for meals served or cashed out customers using POS systems accurately.
- Performed light cleaning duties such as sweeping floors, wiping down counters, as needed.
- Consistently followed all company policies and procedures regarding guest relations and hospitality services.
- Provided assistance to other team members whenever necessary or requested by management.
- Attended regular training sessions on topics such as food safety and alcohol awareness.
- Demonstrated upselling techniques for additional menu items when appropriate.
- Provided excellent customer service in a fast-paced dining environment.
Master Hairstylist
Salon Venlo
Venlo, Netherlands
01.2016 - 06.2018
- Consulted with clients to determine desired hairstyles and preferences.
- Assisted in training junior hairstylists on best practices and techniques.
- Performed scalp treatments utilizing specialized equipment when necessary.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Shaved, trimmed and shaped beards and mustaches.
- Bleached, dyed or tinted hair using applicator or brush.
- Operated cash registers to receive payments from patrons.
- Kept workstations clean and sanitized scissors, combs and other styling tools.
Education
Graduate Certificate - Cosmetology Makeup Artist
Famous Face Academy
Frankfurt Germany10-2020
Graduate Certificate - Cosmetology Hairstyling
Harder Hairdressing School
Wiesbaden Germany08-2020
Certificate of Technical Studies - Cosmetology- Hairdresser
Hammermeister Hair Studio
Frankfurt Germany08-2006
Certificate - Hotel, Motel, And Restaurant Management
Frankfurt Society For Trade, Industry & Science
Frankfurt, Germany12-1996
Some College (No Degree) - Master Barbering
Pro Way Hair Academy
Stone Mountain, GACertificate of Technical Studies - Cosmetology-Hairstyling
Biosculpture A Grade
Kempen, GermanySkills
- Transaction processing
- Customer service
- Food service
- Food running skills
- Bartending
- High-end event experience
- Delivering food
- Food safety compliance
- Order taking
- Guest relations
- Team collaboration
- Friendly demeanor
- Strong multitasking
- Customer consulting
- Product sales
Languages
English
Full Professional
German
Native/ Bilingual
Italian
Limited
Dutch
Professional
Timeline
Uber Driver
Uber
11.2024 - Current
Sales Associate
Walmart
01.2024 - 03.2024
Master Hairstylist
W & A Barber Shop
03.2022 - 10.2023
Catering Server
Fiesta Service
02.2020 - 03.2022
Hotel Waiter
Courtyard Marriott
06.2018 - 02.2020
Master Hairstylist
Salon Venlo
01.2016 - 06.2018
Graduate Certificate - Cosmetology Makeup Artist
Famous Face Academy
Graduate Certificate - Cosmetology Hairstyling
Harder Hairdressing School
Certificate of Technical Studies - Cosmetology- Hairdresser
Hammermeister Hair Studio
Certificate - Hotel, Motel, And Restaurant Management
Frankfurt Society For Trade, Industry & Science
Some College (No Degree) - Master Barbering
Pro Way Hair Academy
Certificate of Technical Studies - Cosmetology-Hairstyling
Biosculpture A Grade