Denise Divina
Henderson,Nevada
Summary
Accomplished Administrative Manager at Nevada Orthopedic and Spine Fast Track, adept in office administration and staff management. Enhanced team productivity and streamlined processes, fostering strong relationships and improving performance. Skilled in organization, critical thinking, and maintaining high confidentiality standards, significantly boosting operational efficiency.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Nevada Orthopedic and Spine Fast Track
12.2022 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
Back Office Assistant
Nevada Orthopedic and Spine Fast Track
12.2021 - 12.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
OptumCare
07.2016 - 12.2021
- Maintained accurate records of patient care, condition, progress and concerns
- Obtained authorization for Diagnostic testings
- Responded appropriately to the physical, emotional and developmental needs of patients
- Collects patient data, including vital signs, input/output and other delegated measurements
- Obtained information about clients’ medical history, drug history, complaints and allergies
- Provided pre- and post-operative care
- Scheduled medical appointments
- Office liaison between patients and staff for problem resolution
- Assessed patients and documented their medical histories
Education
Certificate - Medical Billing and Coding
Carrington College
Las Vegas, NV2020
Skills
- Office Administration
- Organization and Multitasking
- Staff Management
- Relationship Building
- Critical Thinking
- Workflow Planning
- Performance Improvement
- Schedule Management
Computer Skills
- Proficient with EHR, NextGen and AllScripts
- Proficient with MS Office Word, Excel and PowerPoint
- Able to type 50 - 55 wpm
Timeline
Administrative Manager
Nevada Orthopedic and Spine Fast Track
12.2022 - Current
Back Office Assistant
Nevada Orthopedic and Spine Fast Track
12.2021 - 12.2022
Medical Assistant
OptumCare
07.2016 - 12.2021
Certificate - Medical Billing and Coding
Carrington College
Similar Profiles
Margherita (Rita) NeanoverMargherita (Rita) Neanover
Medical Assistant at Nevada Orthopedic And Spine CenterMedical Assistant at Nevada Orthopedic And Spine Center
Rana Camacho WarnerRana Camacho Warner
Patient Advocate at Nevada Orthopedic And Spine CenterPatient Advocate at Nevada Orthopedic And Spine Center
Malika CarewMalika Carew
Medical Biller at Fast Track ServicesMedical Biller at Fast Track Services