Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Denise Dobalo

St. Petersburg,FL

Summary

Forward-thinking Manager with strategic project and account management experience in healthcare environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Manager, Professional Services

Becton Dickinson, BD
San Diego, CA
01.2015 - Current
  • Support healthcare industry with market-leading products and services that strive to improve care with solutions that excel in pharmacy automation, medication management and infusion technologies
  • Lead team of 15 high preforming project managers responsible for successful implementation of technologies
  • Keeps employees professionally challenged and motivated inspiring confidence and culture of growth mindset
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maintains strategic customer account management focus and relationships with executive leadership
  • Support sales partners throughout sales cycle both pre and post contract.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Prepared and recommended long-range plans for development of department personnel.
  • Cross-trained existing employees to maximize team agility and performance.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Achieved above average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.

Manager

Advisory Board
Washington, DC
01.2014 - 01.2015
  • Provided long-term management, interim management and consulting services to hospitals, health systems, academic medical centers, and large, independent physician practices.
  • Successfully led project management teams as well as strategic and operational services related to multiple care settings, including value-based care.
  • Managed Request for Information (RFI) process for clinically focused contact center within large, multi-state provider of home-based physician services to conduct proactive patient outreach services.
  • Supported comprehensive Clinical services technology assessment and process optimization plan for large, multi-state provider of home-based physician services.
  • Managed Software Development Life Cycle (SDLC) for new process improvement application including development, analytics, and launch materials.

Senior Project Manager

McKesson
Charlotte, NC
2010 - 2014
  • Executed many multi-million-dollar contracts and delivered projects on-time and on budget.
  • Provided outstanding service to clients through effective communication and Implementations in effort to promote future business opportunities.
  • Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Maintained schedules to meet key milestones at every project phase.
  • Closely collaborated with project members to identify and quickly address problems.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

Education

Bachelor of Arts - Public Administration & Management

University of Maryland - Baltimore County
Baltimore, MD
1986

Health Science And Policy Certification - Health Administration

University of Maryland - Baltimore County
Baltimore, MD
1996

PMP - Project Management

Project Management Institute
2005

Skills

  • Effective leader
  • Team Building
  • Cultural awareness
  • Customer Relations
  • Consultative
  • Program management expertise
  • Strategic communications
  • Strategic account management

Affiliations

Healthcare Information and Management Systems Society (HIMSS) Pharmacy Technician Certification Board (CPhT) Project Management Institute (PMI)

Additional Information

  • ddobalo@hotmail.com 352-397-5740

Timeline

Manager, Professional Services

Becton Dickinson, BD
01.2015 - Current

Manager

Advisory Board
01.2014 - 01.2015

Senior Project Manager

McKesson
2010 - 2014

Bachelor of Arts - Public Administration & Management

University of Maryland - Baltimore County

Health Science And Policy Certification - Health Administration

University of Maryland - Baltimore County

PMP - Project Management

Project Management Institute

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Denise Dobalo