Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Dongvort

Dunmore,PA

Summary

Proven track record in delivering compassionate and efficient care at Justina Rastello, enhancing resident satisfaction through meticulous attention to personal grooming and meal preparation. Excelled in fast-paced environments, demonstrating exceptional organizational skills and safety awareness. Achieved significant improvements in client trust and communication, underpinned by a strong foundation in housekeeping and personal care.

Overview

28
28
years of professional experience

Work History

Care Taker

Justina Rastello
08.2023 - Current
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Receptionist

H and R Block
02.2023 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Homemaker

Self Employed Web
11.2001 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bank Teller

CFS Bank
03.2001 - 11.2001
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Collaborated with team members to ensure smooth operations and high-quality service.

Customer Service Representative

CFS Insurance
09.1999 - 03.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Receptionist

Habberstad Nissan
01.1999 - 09.1999
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Receptionist Clerk

DeJana Truck and Utility
09.1996 - 12.1998
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a welcoming environment for visitors with a clean, organized reception area.
  • Ensured effective communication within the organization through timely distribution of messages and faxes.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Supported administrative staff with accurate data entry, filing, and document management tasks.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Reduced wait times for callers through prompt answering of multiline phones and efficient call transfers to appropriate departments.
  • Boosted company image by providing friendly, professional service to all clients and customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
  • Responded to inquiries from callers seeking information.
  • Improved efficiency in handling phone calls by implementing an effective call routing system.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

Medical Billing And Coding - Medical Billing And Coding

Fortis Institute - Scranton
Scranton, PA
12.2016

Introduction To Occupations - Introduction To Occupations

Katherine Gibbs
Melville, NY
07.1992

Skills

  • Housekeeping tasks
  • Personal Care
  • Safety awareness
  • Meal Preparation

Timeline

Care Taker

Justina Rastello
08.2023 - Current

Receptionist

H and R Block
02.2023 - 04.2024

Homemaker

Self Employed Web
11.2001 - 02.2023

Bank Teller

CFS Bank
03.2001 - 11.2001

Customer Service Representative

CFS Insurance
09.1999 - 03.2001

Receptionist

Habberstad Nissan
01.1999 - 09.1999

Receptionist Clerk

DeJana Truck and Utility
09.1996 - 12.1998

Medical Billing And Coding - Medical Billing And Coding

Fortis Institute - Scranton

Introduction To Occupations - Introduction To Occupations

Katherine Gibbs

Similar Profiles

CREATE PROFILE
Denise Dongvort