Denise Dreckett
Bronx,NY
Summary
To obtain a management position where I can maximize my leadership skills, and education and experience can be applied to improve the business’s objectives and long-term viability.
An experienced, results-oriented, hands-on professional with a successful record of accomplishments in: Distribution, Sales, Marketing, Brand and Management of Special Projects. Specialty in Customer Relationship Management and organizational efficiency, with a focus on; quality service in accordance with International Operating Standards. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings. Major strengths include strong leadership, excellent communication skills, budget management, planning, organizing, team-building, personnel management, complaint handling, business negotiation, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, scheduling, training, payroll, and other administrative tasks.
Overview
19
19
years of professional experience
Work History
Patient Care Technician -Burn Unit
Westchester Medical Center
08.2022 - Current
- Assisted nurses with burn care, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Operations Manager
Saydaw Investments LLC
01.2019 - 04.2020
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Restaurant Manager
Saydaw Investments LLC
08.2017 - 12.2018
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Marketing & Public Relations Coordinator
Jaydee’s Real Estate Co. Ltd.
07.2016 - 08.2017
- Provide overall direction and guidance for assigned Brand/Project with the objective of maximizing growth and profitability
- Exploring and identifying potential marketing opportunities to increase brand awareness
- Manage the execution of activities and plans with regards to assigned project.
Sales & Marketing Projects Executive/ Brand Manager
Trade Winds Citrus Ltd.
09.2012 - 07.2013
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms.
- Boosted product sales with innovative promotional strategies and attractive packaging designs.
- Conducted market research to identify key trends, ensuring the brand remained competitive in its industry.
On-Trade Executive
Trade Winds Citrus Ltd.
01.2011 - 09.2012
- Increased trade volume by identifying potential markets and implementing strategic sales plans.
- Developed strong relationships with clients through effective communication and negotiation skills for long-term partnerships.
- Optimized supply chain efficiency by coordinating logistics, transportation, and distribution processes.
- Implemented innovative marketing strategies to enhance product visibility in targeted international markets.
Depot/Shift Manager
Trade Winds Citrus Ltd.
03.2009 - 01.2011
- Provide strategic support to Sales & Marketing Department, maintain organizational climate, which is conducive to change, team spirit, enthusiasm, co-operation and trust
- Manage day to day activities of Distribution Department i.e
- Delegate/assign duties to customer service, depot, sales drivers and crate line staff
- Monitor the application of executive strategies and implementing policies and procedures to improve workflow
- Manage the logistics involved in the releasing goods from the depot to customers
- Maintain stock levels within distribution center to meet sales demand.
Assistant Depot/Shift Manager
Trade Winds Citrus Ltd.
11.2008 - 03.2009
- Manage inventory, generate damaged goods and near dated goods report
- Supervise activities of depot workers to improve the quality of service within the department.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Accounts Payable Clerk
Trade Winds Citrus Ltd.
11.2004 - 11.2008
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
Education
Bachelor of Science - Management Studies
University of The West Indies (Mona)
Kingston, Jamaica11.2010
Skills
- Results oriented – ability to set challenging, yet realistic goals and work to achieve them
- Planning and Organizing – plans and prioritizes assignments and handles multiple demands and competing priorities
- Strategic Thinking – foresees and takes action to deal with problems and opportunities
- Critical Thinking – take a well-ordered, logical approach to identifying business, market or cross functional issues; analyzing problems; organizing work; and planning action
- Build Strong Relationships/Integrity and Trust – Fosters trust and cooperation among co-workers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit
- Sharing perspectives on reality, identifying options and creating consensus on a way forward
- Communication – Facilitates effective communication by clarifying and communicating Company goals, objectives and outcomes on a regular basis
- Performance Management – Ability to relate to, communicate with and motivate employees to sustain high performance and quality levels
- Change Management – Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling need for change/improvement
- Financial Analysis – Ability to use financial data to evaluate financial position and clearly communicate expectations and actions to maximize the organization’s financial performance
Accomplishments
- Interfaced with directors to develop operational procedures and strategies, which increased the level of efficiency of TWCL’s Distribution Department to the 95th percentile.
- Directed marketing strategies, business development plans, promotional activities, product development project for new product that resulted in triple digit percentage increase for targeted product.
- Oversaw the management of the company's regional sales executions, implementing cost cutting methods, resulting in increased sales revenues.
- As On-trade Executive and then Brand Manager, oversaw all aspects of a new product introduction, including pricing, marketing and advertising.
- Acted in the capacities of, Head of Sales & Distribution, Head of Sales & Marketing, as well as Head of Local Commerce.
Committees Involvements
- TWCL Sports & Social Club Committee, President, VP, PRO, Secretary, 2006, 2011, Strategic planning on the direction of the Club., Assist with the planning and executing of all staff initiatives; while implementing and managing the budget for the financial period. Allocation of funding to internal sporting teams, Planned and executed all PR related activities for all projects.
- TWCL Internal Auditor -HR Advisory Committee (informal), 2004, 2010, Conduct audits on written operating procedures and working instructions governing the quality management system., Assisted in the research and implementation of procedures relating employee/company expectations as well the development the company’s handbook
Qualifications Certifications
- The National Commission on Allied Health, 2022, Patient Care Technician Certificate & License
- CARICOM Single Market and Economy, 2016, (CSME) Certification
- University of the West Indies, 2010, BSc. Management Studies (Human Resource Management)
- UWI School of Continuing Studies, 2003, Certificate in Supervisory Management
- Compututor Ltd., 1998, Diploma Information Technology
Personal Information
Date of Birth: 05/19/79
References
References available upon request
Timeline
Patient Care Technician -Burn Unit
Westchester Medical Center
08.2022 - Current
Operations Manager
Saydaw Investments LLC
01.2019 - 04.2020
Restaurant Manager
Saydaw Investments LLC
08.2017 - 12.2018
Marketing & Public Relations Coordinator
Jaydee’s Real Estate Co. Ltd.
07.2016 - 08.2017
Sales & Marketing Projects Executive/ Brand Manager
Trade Winds Citrus Ltd.
09.2012 - 07.2013
On-Trade Executive
Trade Winds Citrus Ltd.
01.2011 - 09.2012
Depot/Shift Manager
Trade Winds Citrus Ltd.
03.2009 - 01.2011
Assistant Depot/Shift Manager
Trade Winds Citrus Ltd.
11.2008 - 03.2009
Accounts Payable Clerk
Trade Winds Citrus Ltd.
11.2004 - 11.2008
Bachelor of Science - Management Studies
University of The West Indies (Mona)