Denise Drouin
Savannah,GA
Summary
Committed and hardworking Office Manager with over 10 years experience. the past six as a catering manager. Successful at meeting client needs while increasing revenue by driving sales. Focused on top-tier customer service and upholding a professional, approachable attitude.
Overview
11
11
years of professional experience
Work History
Catering Manager
Miss Sophie's Marketplace
04.2018 - Current
- Consult with corporate and private clients to schedule events; assist with menu selections, follow up with bookings
- Write up contracts for events scheduled, follow through with scheduled payments per contract
- Process any and all payments received
- Invoice corporate clients via QuickBooks and follow up with outstanding payments
- Create weekly packets for staff with event breakdowns for ordering/staffing preparation purposes
- Assist in kitchen/or on the line when necessary
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Worked with chefs to plan menus according to client needs and budgets.
Office Manager
Meridian Dental
01.2016 - 01.2017
- Schedule all patient procedures/appoints in Open Dental
- Collect, process and reconcile daily payments
- Verify benefits, process claims and reconcile EOB's with payments received
- Familiar with Eaglesoft, Schick and Dexis
- Implement collections process for long outstanding balances
Executive Assistant
Urgent Care 24/7
01.2013 - 01.2014
- Performed executive tasks as delegated to include written correspondence and assisting patients with billing and complex claims
- Managed practice membership program processing on time payments, customer enrollments and all financial reconciliation
- Coordinated with off-site accountant to research A/P issues
- Tracked medication and office supply inventory for 5-location practice, ordering supplies, delivering if necessary
- Tracked daily practice production and patient volume for 5 locations and recorded in central database
Skills
- Solid clerical and organizational skills, excelling in written and verbal communication Proven customer service, problem solving and interpersonal relationship skills Self-motivated, team oriented, client focused and goal driven Working knowledge of Word, Excel, Outlook and QuickBooks Professional, articulate, creative, dependable, personable, communicative, disciplined
- Vendor negotiation
- File Management
- Food presentation
- Order documentation
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Effective Communication
- Reliability
- Sales and Marketing
- Customer Retention
- Written Communication
Timeline
Catering Manager
Miss Sophie's Marketplace
04.2018 - Current
Office Manager
Meridian Dental
01.2016 - 01.2017
Executive Assistant
Urgent Care 24/7
01.2013 - 01.2014
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