Denise Dryer
Midland,MI
Summary
Dynamic professional with extensive experience in customer service and office management at H&R Block Tax Service. Proven ability to enhance client satisfaction through effective communication and problem resolution. Skilled in appointment scheduling and front desk operations, ensuring a welcoming environment while maintaining organizational efficiency. Committed to delivering exceptional support and fostering positive relationships.
Overview
29
29
years of professional experience
Work History
CSP/Receptionist Assistant
H&r Block Tax Svc
01.2025 - 04.2025
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Private Caregiver
CMCH
11.2022 - 09.2024
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
Waitress/Sales Assistant
Sid"s Party Store
05.2012 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Mortgage Loan Processor
Chemical Bank
09.1996 - 08.2007
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Education
High School Diploma -
Bullock Creek High School
Midland, MI05-1978
Skills
- Reception area maintenance
- Maintaining cleanliness
- Appointment scheduling
- Office organization
- Document scanning
- Telephone systems
- Calendar management
- Scheduling
- Scheduling appointments
- Front desk operations
Timeline
CSP/Receptionist Assistant
H&r Block Tax Svc
01.2025 - 04.2025
Private Caregiver
CMCH
11.2022 - 09.2024
Waitress/Sales Assistant
Sid"s Party Store
05.2012 - 06.2022
Mortgage Loan Processor
Chemical Bank
09.1996 - 08.2007
High School Diploma -
Bullock Creek High School
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