Denise Dudley
Dover,DE
Summary
To obtain a position in which I can utilize my experience and education to help benefit the company.
Professional support specialist with strong background in mental health advocacy and peer support. Proven ability to build trusting relationships and facilitate impactful group and individual sessions. Known for effective teamwork, adaptability, and commitment to achieving positive outcomes. Skilled in active listening and conflict resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Peer Support Specialist
Acro Corp
05.2023 - 02.2024
- Company Overview: State of Delaware
- Provided one-on-one support to individuals with mental health challenges, offering empathy, understanding, and encouragement
- Advocated for clients' rights and access to resources within the community, ensuring they received appropriate support services
- Assisted in crisis intervention situations by providing emotional support and connecting individuals to emergency services when necessary
- Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality guidelines
- Collaborated with community organizations to coordinate referrals for additional services such as housing assistance or vocational training programs
- Established strong relationships with local treatment centers, recovery organizations, and community agencies, to facilitate referrals and enhance collaboration
- Conducted regular check-ins with clients via phone calls, text messages, and emails, to provide ongoing encouragement, support, and accountabilities
- Served as a role model for individuals in recovery by sharing personal experiences of overcoming addiction and maintaining sobriety
- State of Delaware
Program Administrator
PSYCHOTHERAPEUTIC SERVICES
08.2022 - 03.2023
- Developed and maintained staffing schedule and staffing ratio
- Development and monitoring of all participant goals
- Manage staffing and expenses within the budget, coordinate food shopping and supplies
- Prepared necessary reporting to manager(s) and document results
- Participate in hiring, termination process
- Conduct staff meetings
- Manage accounts receivable and payables within the budget
- Maintain compliance with all regulations, policies, and procedures, surveys and audits
- Oversee daily documentation of all services and complete manager entries into electronic files per regulation
- Review and approve weekly payroll and budgeting
- Interview potential employee
- Conduct employee evaluations
- Attend management meetings and prepare reports as requested
- Approved participant Entry, Verification & Admittance
Lead Counselor 1
Psychotherapeutic Services Inc.
08.2020 - 08.2022
- Completed assessments, interviews, and contacts persons served per contract
- Provided individual, group and family counseling for persons
- Worked with the persons served to plan, advocate, and monitor needs of the recipient
- Provided support and assistance to persons to assure continuity of care
- Assisted persons to become independent and make efforts towards recovery & rehabilitation
- Evaluated and monitored persons' behaviors, applying evidenced based interventions in accordance with training and credential
- Coordinated/monitored medical & psychiatric concerns
- Performed weekly vitals, daily medication passes, prescription refills and urinalysis of clients
- Documented all interactions, observations, assessments, plans, forms and reports as assigned inputting into clients EHR
- Conducted weekly individual sessions and service and treatment plans, goals, outcome measures, and time frames
- Verified and submitted pre-authorizations for insurance eligibility
Case Manager
Home of the Brave
07.2012 - 07.2019
- Provided case management to veterans experiencing homelessness
- Determines eligibility through screenings and intake assessment on clients entering program
- Establishes an individual service plan and goals and assist client with therapeutic and social services and resources needed to accomplish goals identified
- Assess progress towards goals and make recommendations on plans such as housing, discharge, foster placement, extensions
- Prepare clients DAP notes, evaluation and discharge summaries and narrative reporting for case documentation
- Counseled clients on drug and alcohol abuse individually and through groups making referrals when needed
- Prepares and maintain a variety of records and files pertaining to clients case for state and federal regulations
- Intervene in crisis situations such as potential suicides assault and sexual abuse cases
- Coordinate with law enforcement officers for missing person alerts
- Coordinate supportive activities including employment assistance, job readiness training, financial education and behavioral and substance prevention and education resources
Education
No Degree - Social Work
Delaware Technical Community College
DE06-2026
Certification in Nursing Assistant -
Delaware Technical Community College-Owens
Georgetown, DE06.2024
High school diploma -
Caesar Rodney High School
Camden, DE01.1992
Skills
- Conflict Management
- Communication skills
- Curriculum Development
- Group Therapy
- Individual / Group Counseling
- Canvassing
- Meeting Facilitation
- Program Development
- Addiction Counseling
- Crisis Management
- Cognitive Behavioral Therapy
- Program Management
- Recovery guidance
- Substance abuse awareness
- Problem-solving skills
- Relationship-building skills
Certification
- BLS Certification, November 2023 to November 2025
- Certified Recovery Specialist, November 2023 to November 2025
- CNA, January 2024 to January 2026
- CPR Certification, January 2024 to January 2026
- Mental Health First Aid, September 2023 to September 2026
Awards
Build the Village Award, Office of Prevention, 07/01/99, Planning and implementing drug prevention activities for youth and their families.
Timeline
Lead Peer Support Specialist
Acro Corp
05.2023 - 02.2024
Program Administrator
PSYCHOTHERAPEUTIC SERVICES
08.2022 - 03.2023
Lead Counselor 1
Psychotherapeutic Services Inc.
08.2020 - 08.2022
Case Manager
Home of the Brave
07.2012 - 07.2019
Certification in Nursing Assistant -
Delaware Technical Community College-Owens
High school diploma -
Caesar Rodney High School
- BLS Certification, November 2023 to November 2025
- Certified Recovery Specialist, November 2023 to November 2025
- CNA, January 2024 to January 2026
- CPR Certification, January 2024 to January 2026
- Mental Health First Aid, September 2023 to September 2026
No Degree - Social Work
Delaware Technical Community College
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