Denise Eldridge
Richmond,VA
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
16
16
years of professional experience
Work History
Agent Services Representative
Sirius XM/Ecco Group
2022.08 - Current
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
- Coordinated executive schedules for team of leaders.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Provided logistical support to visiting executives, coordinating with other Executive Assistants to arrange accommodations, transportation and personal assistance.
- Collaborated with other administrative team members, human resources and finance department on special projects and events.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Account Executive
FedEx
2023.09 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Attended networking events to build relationships and identify sales opportunities.
Contractor
True Green
2022.01 - 2022.11
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Hired and oversaw subcontractors to meet project needs.
Car Salesman
Elite Auto Group
2012.09 - 2020.01
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided every customer with professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Worked with off-site locations to find desired items for customers.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Bagged, wrapped and packaged purchases according to customer needs.
- Sold trade-ins and located desirable purchases and vehicle auctions.
- Checked purchased vehicles at delivery for damage and final preparations.
- Answered customer emails and telephone requests for information.
- Oversaw customer test drives and demonstrated standard and optional features.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Sourced vehicles from other dealer lots and auctions.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Showcased vehicle features and took customers on test drives in local area.
- Filled out paperwork to register vehicles and complete sales.
- Managed sales negotiations and financing options.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Met incoming customers at door to guide through showroom and sales lot.
Waitress
Tavern On The James
2011.02 - 2012.07
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Customer Service Representative/Housekeeper Supervisor
Cavalier Inn
2008.02 - 2010.12
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Replenished hotel amenities such as drinking glasses and writing supplies.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Set up and cleaned banquet and conference rooms.
- Swept and damp-mopped private stairways and hallways.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Swept and vacuumed floors, hallways and stairwells.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Use cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Trained new employees to meet all quality and efficiency goals, boosting customer satisfaction rating
- Supplied guests with extra towels and toiletries when requested.
- Provided deep cleaning services for areas in need of additional sanitation.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Dusted ceiling air conditioning diffusers and ventilation systems.
- Cleaned and returned vacant rooms to occupant-ready status.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Kept utility sink rooms in clean, neat and orderly condition.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
- Delivered service and support to each customer, paving way for future business opportunities.
- Answered 50+ inbound calls per day and directed to designated individuals or departments.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered 50+ inbound calls per day and directed to designated individual
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
- Promoted clean, safe, friendly work environment for employees and guests.
- Led department and supported team leads with process and personnel needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Buckingham County High School
Buckingham, VA4 2004
Medical assistant -
Fortis College - Norfolk
Norfolk, VA02.2022
Skills
- New car purchases
- Warranty requirements
- Inventory management
- Vehicle auctions
- Goal-oriented
- Brand loyalty
- Conflict resolution
- Negotiation strengths
- Purchasing
- Self-motivated
- Wound care and irrigation
- HIPAA compliance
- Advanced anatomy knowledge
- Medical billing
- Venipuncture and phlebotomy
- Lead Generation
- Customer Service
- Account Servicing
- Territory Management
- Progress Reporting
- Written and Verbal Communication
- Sales Quota Achievement
- Sales Strategies
- Account Oversight
- Sales Proficiency
- Customer Relationships
- Vendor Management
- Sales Target Monitoring
- Order Management
- Service Management
- Relationship Building and Management
- Goals and Performance
- Sales Expertise
- Client Relationship Building
- Customer Rapport
- Customer Presentations
- Customer Relations
- Problem solving
- Active listening
- Multitasking
- Goal setting
- Attention to detail
- Decision making
- Sales forecasting
- Product knowledge
- Opening and Closing Procedures
- Stock Management
- Point of Sale Operation
- Processing Payments
Timeline
Account Executive
FedEx
2023.09 - Current
Agent Services Representative
Sirius XM/Ecco Group
2022.08 - Current
Contractor
True Green
2022.01 - 2022.11
Car Salesman
Elite Auto Group
2012.09 - 2020.01
Waitress
Tavern On The James
2011.02 - 2012.07
Customer Service Representative/Housekeeper Supervisor
Cavalier Inn
2008.02 - 2010.12
High School Diploma -
Buckingham County High School
Medical assistant -
Fortis College - Norfolk
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