Denise Elias
Ocala,Fl
Summary
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PCT/CNA
Adventhealth Ocala
Ocala, FL
06.2016 - Current
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Transported residents within the facility as needed.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Made all necessary calls and paperwork to admit patients into the hospital
Registration Representative
Munroe Regional Medical Center
Ocala, FL
06.2013 - 06.2016
- Gathered personal and insurance information from each patient.
- Advised patients of monies required to be paid prior to services.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Entered all patient information into the registration system accurately and efficiently.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Welcomed patients to facility and assisted with registration sign-in process.
- Scanned documents and insurance cards to include in patient charts.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Answered questions about admissions, financial, and hospital policies.
Education
High School Diploma -
William H Maxwell VHS
Brooklyn, NY06-1991
Skills
- Patient care
- Vital sign assessment
- Equipment maintenance
- Supply restocking
- Patient transportation
- Medical record management
Languages
Spanish
Professional
Certification
- Certified Nursing Assistant
- Basic Life Support
Timeline
PCT/CNA
Adventhealth Ocala
06.2016 - Current
Registration Representative
Munroe Regional Medical Center
06.2013 - 06.2016
High School Diploma -
William H Maxwell VHS
Similar Profiles
Vanessa HirstVanessa Hirst
Assistant Nurse Manager CVICU at AdventHealth OcalaAssistant Nurse Manager CVICU at AdventHealth Ocala
Kayla LeeKayla Lee
Registered Nurse at Adventhealth OcalaRegistered Nurse at Adventhealth Ocala
Holly FowlerHolly Fowler
NICU Respiratory Therapist at AdventHealth OcalaNICU Respiratory Therapist at AdventHealth Ocala
Raina DeRenzis-CaballeroRaina DeRenzis-Caballero
Volunteer at Pasco SheriffVolunteer at Pasco Sheriff
Ashleigh JonesAshleigh Jones
HR Coordinator at Mathnasium Learning CenterHR Coordinator at Mathnasium Learning Center