Denise Engwall

Executive Admin Assistant/Events Coordinator

Association for Manufacturing Excellence Remote

09.2018 - Current

Support AME President & CEO and Director, Conference & Events Manager.
Help plan, organize, and execute in-person events.
Build and manage events and registration forms in Cvent for regional events and annual conference.
Manage and publish all events to AME website and review posted events to ensure accuracy,
Add all event data to regional calendars and support regional board presidents and stakeholders to achieve event goals.
Support all posted events to increase registration as needed.
Assist/register attendees for annual conference/posted regional events, submit payment, and provide receipts.
Manage event email distribution inboxes, responding to inquiries in a timely manner.
Maintain and distribute conference registration tracker.
Collaborate with marketing on weekly event email/social media communications.
Manage event data in Cvent, including updating and editing information, uploading/downloading information, and preparing it for distribution.
Distribute speaker acceptance/decline letters for annual conference.
Utilize Cvent speaker portal to follow up with speakers to get missing materials (headshots, bios, company logos, permission release forms, AV requirements),
Help maintain all event/conference documents on Google Drive and manage sharing with appropriate team members.
Work with marketing contractor to manage all aspects of Attendee Hub/app, including meetings with Cvent, editing data, creating and editing profile cards, and conference application tests to ensure all adhere to production schedule.
Participate in event planning meetings with various committees as needed and follow up on any logistics-related tasks.
Assist in managing, recording, and editing on-demand content in Zoom and organizing final product in Vimeo.
Maintaining list of needed materials for annual conference as well as other in-person events and placing orders for items needed
Support large groups leading up to the conference and on-site and create and print AP/large group table tent cards.
Help maintain/update conference and event standard work and organize
Partner with CVB to request info on vendor providers and secure free giveaways and promotional items.
Keep track of dietary restrictions for registrants.
Create packets for conference sessions/tours with pertinent information and agendas.
Pull survey data by conference element, compile and calculate ratings, and organize information for each committee chair.
Troubleshoot file formats for uploading PDF slide decks to Attendee Hub.
Set up virtual logistics through Cvent, including creating meetings in Zoom and providing links.
Conference on-site support, including registration desk, photographer, AME booth decor, networking activities, and organizing and distribution of all conference materials.
Arrange roundtrip shipment of conference and regional event materials and keep accurate list of items.
Facilitate and take minutes at regional board meetings and distribute them to respective boards.
Answer incoming phone calls and respond to inquiries and informational requests requiring knowledge of departmental and company policies and procedures.
Set up and manage AME company Zoom phone system.
Manage and answer emails from membership, conference, and info@ame accounts and respond to any inquiries in a timely manner.
Manage AME email distribution contact lists for AME executive committee, national board, management team, regional presidents, and nine (9) regional boards.
Send welcome packets to new board members.
Maintain website pages for national board, management team, regional presidents, and nine (9) regional boards, and about AME page. Including updating headshots, job titles, and AME board they serve on.
Receive event submissions and do high-level review to ensure all needed information is provided.
Enter data/build events into Cvent utilizing submitted meeting requests, from registration paths and admission items to confirmation emails.
Enter events on AME website (Drupal), including event logistics, event descriptions, host company descriptions, presenter information, and agendas, and publish.
Support AME Excellence Award and awards program.
Manage and attend AME award council calls, take meeting minutes, and distribute them to council members.
Enter award applicants into Cvent.
Invoice applicants, follow up on payment, and provide receipts when payment is submitted.
Work as liaison between award recipient and vendor for award production, ensuring all awards have correct information.
Provide admin support to nine (9) regions, sit in on region board meetings, take minutes, and distribute to region members.
Enter new memberships in Cvent membership purchase/renewal event.
Manage and update membership data in Cvent on both event and contact side.
Run monthly and quarterly membership reports and distribute them to regional presidents.
Post all membership payments, including reciprocal memberships from SME/WIM, and ensure membership is active.
Create and submit check requests for SME/WIM dues.
Schedule all national board, management team, and president council meetings.
Create meetings in Zoom and send out calendar invites utilizing Outlook.
Troubleshoot website login issues and Lean Sensei download issues for members.
AME consortia support, including invoicing consortia company, applying payments, and entering associate membership data into Cvent
Meetings and virtual event/summit support, including setting up Zoom meeting links, providing support during event
Manage virtual summits and virtual events, ensure waiting room is on and has company branding, event is recorded, screen share content as requested, turn on live transcript, spotlight speakers, assist with collecting questions for room host, monitor chat, share links to content as needed, create and launch polls, create and launch breakouts, mute participants as needed and follow production schedule.
Data entry and record keeping.
Organize fun virtual team-building events to keep company morale up.

Executive Assistant

The Peel People, LLC

01.2015 - 01.2018

Organize daily activities for the President and sales staff, including all travel and lodging, drafting and preparing all correspondence, and coordinating, preparing, and executing details for trade shows
Acted as liaison between the company and commissioned artists; proofread and edited new designs
Composed and drafted product descriptions for marketing literature, filed and prepared product samples for customer testing, listed and shipped products sold on Amazon.com
Maintained all company files and data archives.

Flight Attendant

EXPRESSJET Airlines

01.2013 - 01.2015

Followed all FAA guidelines and regulations as trained: checked passenger tickets, performed preflight safety check and passenger counts, ensured carry-on items were stored properly, secured cabin and galley for takeoff and landing, including closing cabin doors
Communicated with flight crew and passengers including making announcements and demonstrating emergency/safety procedures
Assisted passengers with boarding and disembarking the aircraft, aided with special needs and requests and handled queries
Served beverages and conducted sales of liquor and food items in a safe and timely manner
Worked as a team with the flight crew to create an enjoyable experience for the customer.

Event Coordinator

Garden Terrace Banquets

01.2004 - 01.2014

Responsible for sales and booking of banquet rooms for weddings, showers, graduations, birthdays, religious and corporate events
Increased sales and marketing through brochure design, advertising and attending trade shows
Met with clients to establish custom event details including dates, timing, guests, decorations and food and alcohol service
Plan each event by preparing floor plans and arranging all details including decorating per customer specifications
Organized and supervised catering, serving and bar staff and chefs.

Administrative Sales Assistant

ALL WEATHER PRODUCTS

01.2012 - 01.2013

Provided support to sales staff, including appointment scheduling and confirming, coordinating and preparing meetings and events, drafting all outgoing correspondence and greeting customers
Updated and distributed all product information materials, prepared sample kits for distribution and used QuickBooks for accounts payable and accounts receivable
Handled daily mail sorting, distribution, daily file archiving, switchboard and general office tasks.

Summary

Overview

Work History

Executive Admin Assistant/Events Coordinator

Executive Assistant

Flight Attendant

Event Coordinator

Administrative Sales Assistant

Education

Associate of Arts - Advertising Design & Illustration

Skills

Certification

Cvent: Hybrid Events Foundations

Timeline

Executive Admin Assistant/Events Coordinator

Executive Assistant

Flight Attendant

Administrative Sales Assistant

Event Coordinator

Associate of Arts - Advertising Design & Illustration

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