DENISE ERICKSON

Rebadged from Medtronic while continuing in the same position, with substantially the same responsibilities, systems, and stakeholder relationships.

• Elicited business requirements from IBM stakeholders across cross-functional teams to inform project development.
• Collaborated cross-functionally to align stakeholder needs with business requirements.
• Directed implementation of local business entities into corporate SAP Financials, including vendor master data intake, business requirements analysis, functional specification development, mapping documentation, and Accounts Payable and Purchasing configuration.
• Facilitated requirement workshops for updated API payment interface implementation.
• Triage and resolved Level 1-3 production incidents across multiple enterprise applications to ensure system reliability.
• Conducted root cause analysis and implemented permanent fixes to minimize recurring incidents.
• Partnered with development teams to release patches and hotfixes with zero downtime during peak business hours.

• Performed the same core business analysis and technology consulting responsibilities prior to the organizational transition.
• Identified customer needs and efficiently managed requests to enhance satisfaction.
• Provided friendly, knowledgeable support to address customer concerns and improve satisfaction.
• Proposed practical solutions that enhanced team performance and outcomes.
• Collaborated with diverse coworkers to achieve shared goals and resolve product and service challenges.
• Resolved invoice discrepancies with vendors and internal departments.
• Verified invoice details to ensure correct processing. and matched purchase orders within accounts payable workflows.
• Processed vendor payments promptly to ensure positive vendor relationships. to maintain relationships. using ERP and banking systems.