DENISE ERWIN
Godfrey,IL
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
25
25
years of professional experience
Work History
Bridge Wire Welder
Riverbend Energetics
05.2025 - Current
- Conducted micro-resistance welding on various small metal components to enhance product durability and performance.
- Established operational protocols for micro-welding equipment to ensure precision and quality in welding processes.
- Reviewed and assessed technical drawings and schematics to uphold accuracy in welding processes.
- Evaluated welded parts through detailed inspections, ensuring adherence to established specifications and quality standards.
- Calibrated welding equipment by fine-tuning current pressure and time settings to achieve optimal weld strength and reliability.
- Conducted thorough inspections and adjustments of welding equipment to ensure reliability and precision in operations.
- Conducted detailed welding procedures under microscope supervision to ensure high-quality results.
- Monitored compliance with safety protocols and industry standards to promote workplace safety.
- Managed comprehensive record-keeping of welding parameters and executed quality checks to guarantee compliance with industry regulations.
- Coordinated efforts with engineering and quality teams to analyze and address welding defects, enhancing overall manufacturing quality.
Technology Coordinator
Evangelical School
08.2021 - Current
- Setup and maintain network and firewall
- Google admin setup and maintenance of new user accounts
- Setup, maintain, and repair student Chromebooks
- Installation and maintenance of classroom A/V equipment
- Communicate with vendors and discuss hardware and software needs
- Update and maintain faculty and staff helpdesk tickets
- Developed and implemented technology training sessions for staff to improve digital literacy and classroom integration.
- Managed technology infrastructure to support educational programs and enhance student learning experiences.
- Collaborated with educators to identify technology needs and integrate solutions into curriculum planning effectively.
- Established policies for technology use, promoting responsible digital citizenship among students and staff members.
- Mentored junior staff on best practices in technology management and instructional applications of tech tools.
- Coordinated with vendors to negotiate contracts and procure appropriate hardware and software solutions for organizational needs.
- Created user-friendly documentation for various systems and applications, supporting staff members in their daily tasks and promoting self-sufficiency in problem resolution.
- Managed technology budget, ensuring cost-effective solutions were implemented without compromising system performance or reliability.
- Served as the primary point of contact between end-users and external technical support providers when escalated assistance was required.
- Assisted in conducting technology audits for regulatory compliance purposes, ensuring alignment with industry standards and best practices.
- Organized equipment donations of desktops, laptops and printers.
- Selected, purchased and maintained instructional technology materials and equipment.
Senior Computer Support Specialist
Lewis & Clark Community College
02.2001 - 10.2024
- Directed, reviewed, analyzed, and recommended software solutions that would be an ideal fit for classroom specifications
- Collaborate with IT team to manage and support network infrastructure.
- Coordinated and managed comprehensive summer tech refresh initiative, enhancing functionality of 400+ PCs campus-wide.
- Managed and directed summer staff activities to ensure successful execution of annual campus refresh.
- Create and maintain detailed documentation of technical procedures and troubleshooting steps.
- Maintained accurate records of technical support activities.
- Oversaw team performance and development to ensure alignment with organizational objectives and timely project completion.
- Directed summer IT staff management processes to enhance team performance and operational efficiency.
- Established and managed workload distribution schedules to support project timelines.
- Provided cross coordination of systems and network resources for IT driven projects
- Promoted an environment focused on enhancing customer service through collaboration, accountability, and ongoing improvement initiatives.
- Supported career development through coaching, training plans, and mentorship.
- Promoted customer service excellence through fostering collaboration and accountability among team members.
- Supervised daily helpdesk functions, focusing on efficient incident management, timely service request processing, and robust end-user assistance.
- Analyzed and documented service-level metrics, focusing on response time, resolution time, first-call resolution, and overall customer satisfaction.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualized environments
- Oversaw inventories on computers, servers, printers, and computer repair equipment
- Provide PC, Network, and Telecommunication Support for remote locations
- Maintenance and Repair of Desktops, Laptops, Printers, and Network Issues for Staff, Faculty, and Students
- Spearheaded the maintenance of wireless infrastructure
- Help-desk Phone support –troubleshooting and repair- for Faculty, staff, and students
- Update and maintain end-user help-desk requests
- All levels of deskside support for students, faculty, and staff
- Supported the IT department in troubleshooting and resolving technical issues.
- Assisted in the setup and maintenance of computer systems and networks.
- Conducted routine maintenance and updates on computer systems.
- Provided technical support to users, ensuring timely resolution of issues.
Network/Technology Administrator
Tuckers Automotive and Tire
08.2019 - 11.2025
- Implement and configure Network, including wireless, for the facility
- Implement and maintain printers, copiers, and fax machines
- Implement and maintain Servers and PCs
- Implement and configure software systems
- Oversee email accounts
- Organize and maintain website and Social Media circulation
Education
Associate of Applied Science - Computer Hardware/software Networking
Lewis And Clark Community College
Godfrey, IL05-1998
Skills
- Training
- Attention to detail
- Excellent communication
- Documentation
- Project Management
- Problem-solving aptitude
- System Maintenance
- Troubleshooting
- Equipment Inventory
- Supply management
- Worksite organization
Timeline
Bridge Wire Welder
Riverbend Energetics
05.2025 - Current
Technology Coordinator
Evangelical School
08.2021 - Current
Network/Technology Administrator
Tuckers Automotive and Tire
08.2019 - 11.2025
Senior Computer Support Specialist
Lewis & Clark Community College
02.2001 - 10.2024
Associate of Applied Science - Computer Hardware/software Networking
Lewis And Clark Community College