Summary
Overview
Work History
Education
Skills
Dance, Music, Hiking ,Reading, learning ,photography,shopping, interior design,excerise ,
Languages
Timeline
Generic

Denise Escamilla

Palm Springs,CA

Summary

  • Dynamic professional with a proven track record at Fantasy Springs Resort Casino, excelling in high-volume environments. Demonstrated expertise in customer service and POS software management, enhancing guest satisfaction and operational efficiency. Skilled in team collaboration and multitasking, significantly contributing to workplace harmony and performance improvement. Meticulous with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Interesting Hostess with 10 years of experience. Expert in restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at Casinos with training in technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated with 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable employee seeking position. Offering excellent communication and good judgment. Reliable Retail and Cashiering offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in areas and flexible with changing business needs. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled at with dedication to efficiency and accuracy. High-energy offering over years of 10 experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Motivated cashier and stocker with years of experience in . Accomplished various tasks daily, including stocking shelves with and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Customer accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Host /Customer Service Cashier

Fantasy Springs Resort Casino
05.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Coordinated closely with event planners for successful execution of private functions held at the restaurant.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Used cash registers and credit card machines to cash out customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Participated actively in team meetings to discuss strategies for improving overall performance within the department.
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Ensured timely resolution of any discrepancies encountered during daily financial audits.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.

Slot Attendant

Agua Caliente Casino Resort & Spa
04.2021 - 10.2022
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
  • Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
  • Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
  • Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
  • Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
  • Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
  • Dispensed machine payouts and provided change for players.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changeovers.
  • Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
  • Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
  • Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
  • Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
  • Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
  • Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
  • Set up new loyalty memberships and updated existing accounts.
  • Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
  • Repaired problems and maintained machines in good working order.
  • Reduced downtime of popular machines through proactive preventative maintenance checks and swift response times when repairs were required.
  • Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
  • Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.
  • Complied with gaming commission rules by verifying players' ages.
  • Protected cage from unauthorized access and monetary losses by consistently following security protocols.
  • Completed casino cage transactions on behalf of customers.
  • Monitored slot machines on casino floor for signs of fraud or player misuse.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Calculated and verified value of players' winnings or losses.
  • Handled money, ticket and chips exchanges for customers.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Oversaw casino floor activity to foster efficient service and maintain guest safety.
  • Audited money drawers and hand or machine-counted large cash values.
  • Sold chips, tokens, and tickets to patrons.
  • Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
  • Balanced books with daily summary reconciliations.
  • Prepared and issued money banks to change persons at start of each shift.

Host/Front End Cashier

Agua Caliente Casino Resort & Spa
07.2015 - 06.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Coordinated closely with event planners for successful execution of private functions held at the restaurant.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Used cash registers and credit card machines to cash out customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Upsold additional products and services to customers, increasing revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.

Assistant Supervisor

Forever 21
01.2014 - 05.2015
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
  • Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
  • Maintained safety records and accident reports for human resources.
  • Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
  • Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
  • Set overall vision and provided team leadership.
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
  • Managed records and documentation for payroll, inventory control and workflow.
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
  • Spearheaded initiatives aimed at improving workplace safety, resulting in fewer accidents and increased employee awareness.
  • Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
  • Recommended changes to policies and procedures to maximize team efficiency and productivity.
  • Trained assembly finishers and evaluated quality of work.
  • Collaborated with upper management to establish performance benchmarks, evaluating success based on quantifiable metrics.
  • Implemented cost-saving measures that reduced overhead expenses without compromising quality or performance standards.
  • Monitored expenditures and made revisions to budget to meet constraints.
  • Streamlined communication between departments for enhanced collaboration and improved overall results.
  • Tracked department resources and expenses.
  • Completed yearly evaluations, set realistic goals and determined pay raises.
  • Coordinated cross-functional efforts necessary for successful project execution from inception through completion.
  • Mentored junior staff members, helping them develop skills necessary for career advancement within the company.
  • Inspected manufactured assemblies and monitored progress toward production dates.
  • Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
  • Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
  • Met with vendors to review purchase options and negotiate contract terms.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Monitored workflow to improve employee time management and increase productivity.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Sales Associate

Forever 21
07.2012 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Education

College of The Desert
Palm Desert, CA
05.2024

High School Diploma -

Palm Springs High School
Palm Springs, CA
06.2012

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail Oriented
  • Professional Appearance
  • POS Software
  • Server Support
  • Telephone reception
  • Guest Relations
  • Reservations
  • Table Assignment Coordination
  • Reservation coordination
  • Seating arrangements
  • Reservation Management
  • Reservations Management
  • Up-selling techniques
  • Promotional knowledge
  • Dining room management
  • Impression management
  • Menu board art
  • Greeting guests
  • Effective Multitasking
  • Customer service expertise
  • Cleaning and sanitation
  • Interactive communication skills
  • Phone Etiquette
  • Food safety understanding
  • Food Running
  • Table Bussing
  • Guest complaint resolution
  • Guest Seating
  • Guest Engagement
  • Hospitality service expertise
  • Safe Food Handling
  • Complaint Handling
  • Payment Processing
  • Table setting knowledge
  • Menu Memorization
  • Restaurant Operations
  • Service prioritization
  • Dining area maintenance
  • Performance Improvement
  • High-volume dining
  • Ordering Procedures
  • Upselling
  • Beverage Preparation
  • Front-of-house display creation
  • Menu presentation
  • Food station setup
  • Bill computation
  • Bank Deposit Preparation
  • Mobile Order Management
  • Multi-Line Telephone Systems
  • Shift Management
  • Order Management
  • Supply Management
  • Table Assignment Management
  • Hospitality best practices
  • Guest Greeting and Seating
  • Team Player
  • Reliable and Trustworthy
  • Warm and Friendly
  • Flexible and Adaptable
  • Food Production
  • Active Listening and Communication
  • Staff Training
  • Workflow Coordination
  • Table preparation
  • Staff Coordination
  • Conflict and Complaint Resolution
  • Food Safety Standards

Dance, Music, Hiking ,Reading, learning ,photography,shopping, interior design,excerise ,

  • Dance: dance for me is powerful because it helps with stress and making me feel happy. Music making everything feel alive and a calm peace.. Hiking is a other way to have a peaceful way to be joyful and seeing everything from plants and animals and well taking long vigorous walks in nature for fun! Shopping for me is love looking good feels good.. Interior design more interesting for color and vision! Exercise is physical activity that enhances or maintains fitness and helps with our yourself act, action, activity, drill lession movement,

Languages

Spanish
Professional Working

Timeline

Host /Customer Service Cashier

Fantasy Springs Resort Casino
05.2023 - Current

Slot Attendant

Agua Caliente Casino Resort & Spa
04.2021 - 10.2022

Host/Front End Cashier

Agua Caliente Casino Resort & Spa
07.2015 - 06.2020

Assistant Supervisor

Forever 21
01.2014 - 05.2015

Sales Associate

Forever 21
07.2012 - 05.2015

College of The Desert

High School Diploma -

Palm Springs High School
Denise Escamilla