Denise Esparza
Salt Lake City
Summary
Reliable and upbeat Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Seafood Specialist
Harmon's Grocery - City Creek
10.2024 - Current
- Enhanced customer satisfaction by providing personalized recommendations and detailed product information on seafood selections, includng wild vs. farmed.
- Cleaned and sanitized equipment, tools, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Maintained high-quality standards by rigorously inspecting incoming shipments and ensuring proper storage conditions for all products.
- Make over the phone seafood orders while keeping track of department sales and spending and waste to optimize sales and selection.
- Update and keep important documentation and file away shellstock identification tags for shellfish in a neat and organized manner for easy accessibility.
- Increased sales revenue by creating visually appealing and informative seafood displays for customers.
- Stay informed on wild fish seasons, preparation and best cooking methods
- Implemented FIFO quality control measures that resulted in a reduction of customer complaints related to product freshness or taste issues.
- Provided exceptional service during high-traffic periods by efficiently managing customer queues and promptly addressing preparation requests or concerns.
- Reduced waste significantly by implementing strict inventory management procedures and accurately forecasting product demand.
Downstream Operator
Dura-Line
06.2024 - 09.2024
- Operate the following equipment to produce finished product: hydraulic reeler, electric reeler, lift truck, table saw, rotor and band saw.
- Take end product (polyethylene conduit) from extruder machine, ensuring it meets requirements and guiding it onto the hydraulic spool quickly and accurately while it continues production, avoiding build up and snaking of conduit.
- Set-up or adjust reeler starting position according to manufacturing specifications by navigating through various control screens that include set-up, load spool, run, stop, jog and drop spool buttons.
- Parallel or coil duct to requirements and manually adjust spool positioning if needed as conduit is being wrapped.
- Continuous monitoring of quality for smoothness and correct markings and to identify non conformance of quality and report such findings. Increased overall product quality through meticulous attention to detail during operation processes.
- Drop spool from hydraulic reeler and fill out paperwork and verify shipping labels for correct sizing and identification to prepare for loading onto dock area.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Assist grinding crew in grinding of scrap duct.
- Perform basic to intermediate mechanical activities such as using a mallet to correct conduit alignment, use tools to cut and trim conduit as well as assemble wooden and steel reeler frames by hammering parts together.
- Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Fulfillment Associate
Amazon Warehouse
06.2023 - 06.2024
- Upon receiving shipments, use warehouse computer programs to scan, identify and verify customer name and address match item received.
- Inspect and use quality control techniques to determine if product is suitable for shipping.
- Occasionally assist in other tasks such as troubleshooting system errors, jams and other electrical interferences using best practices.
- Handle large-scale machinery such as industrial tape machines and shipping label machinery and parts, including changing empty rolls and installing new ones.
- Occasionally work as a “package locator” using warehouse computer systems such as excel, outlook, and spreadsheets to search for and locate priority packages for “Prime members” that have to be packed and shipped immediately and within a certain time frame.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Prep Cook
Nordstrom
09.2022 - 11.2022
- Prepare and bake pastries and other case items for the cafe downstairs.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste by properly storing ingredients and monitoring expiration dates. FIFO
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
- Reduced ingredient shortages, carefully managing inventory and signaling low stock items.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
- Ensured consistent food quality by strictly following recipes and presentation standards.
- Enhanced kitchen efficiency by preparing ingredients ahead of busy shifts.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Use different knife cutting techniques, such as julienne, slicing, and dicing in different measurements.
- Use large scale equipment to slice or grind different foods.
- Prepare various types of sauces and dressings from scratch for salads and as bases for other main dishes.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Prep Cook
HMSHost
03.2018 - 08.2021
- Start by setting up sanitation buckets with solution and towels.
- Ensure prep stations are stocked with sufficient paper and plastic products and prep dishes from the stockroom to build and keep momentum as the day goes by and new orders come in.
- Memorize recipes for all sandwiches and salads in airport restaurants and how to assemble precisely.
- Know how to assemble with exact measurements, according to the company handbook, the airport yogurt parfaits and fruit cups.
- Re-stock supporting ingredients from walk-in freezer if needed and store in prep fridge, using health code safety storage and labeling best practices.
- Peel and cut various types of fruit and vegetables.
- Chop meat with honed knife skills to accurately cut 3oz. of cubes for meat skewers.
- Fulfill a whole day’s order of meat skewers, and dolmantes to help restaurants inside the airport with high demand.
- Maintain a clean and organized work area and best clean up practices.
Housekeeper
Radisson Hotel Group
08.2017 - 01.2020
- Stock housekeeper supply cart with cleaning supplies to take from room to room and floor to floor.
- Respect guests’ personal items and clean around them, clean bathrooms, toilets and bathtubs, dust and wipe all surfaces and corners, including curtains.
- Replace all linens and bedding with clean, freshly laundered linens.
- Vacuum underneath and behind furniture, restock coffee corners and vanity supplies.
- Assist in folding laundry as needed.
- Vacuuming hallways, stairs and elevators.
- Mopping entrance and lobby.
- Cleaning front offices and check in desk area.
- Take out all trash.
- Occasionally clean out car garage.
Cashier
Target Corporation
07.2015 - 08.2017
- Welcomed customers and helped determine their needs, guiding them towards the right department.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions, coupons, discounts and incentive programs to increase overall sales revenue.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Prep Cook
Popeye's Louisiana Chicken | Portland Foods Inc
06.2014 - 05.2016
- Started off the day by following restaurant recipes and making supplies of coleslaw, mashed potatoes and other sides for the day, continuing to make them through the day as needed.
- Turn on ovens, fryers and other heating appliances.
- Stock all stations with enough paper products.
- Fry a variety of different frozen foods, being sure to follow all safety precautions and avoiding safety hazards.
- Fill orders of different sides to the front of the house as they were called in a prompt manner, all the while keeping my station clean and supply levels stocked.
- At the end of the day, completely empty fryers and clean out filters and inside of fryers.
Sales Associate
Kohl's Department Stores, Inc
10.2012 - 06.2014
- Assist guests in finding items that they needed or the departments they were looking for.
- Occasionally act as a fashion advisor and assist guests in making crucial shopping choices.
- Take advantage of any opportunity to make a sales pitch for the store’s credit card, offering a small discount for signing up.
- Strive to make the top credit salesman many times over the months.
- Assisted guests in retrieving items when they were in the fitting rooms, and occasionally doing measurements for suit jackets for men and young men as well as be trained in bra fittings.
- Follow up requests to look in the warehouse or other locations for an item even though it took more time, to ease and further assist a guest.
Education
High school diploma -
Valley High School
11000 South, South Jordan, UT06.2009
Skills
- Food Preparation
- Fish identification
- Food safety regulations
- Meat Cutting Techniques
- Product presentation
- Allergen awareness
- Sales strategies
- Waste reduction
- Cleaning Experience
- Stocking and receiving
- Problem-solving
- Loading and unloading
Certification
- Food Handler Certification
- Unarmed security license
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Seafood Specialist
Harmon's Grocery - City Creek
10.2024 - Current
Downstream Operator
Dura-Line
06.2024 - 09.2024
Fulfillment Associate
Amazon Warehouse
06.2023 - 06.2024
Prep Cook
Nordstrom
09.2022 - 11.2022
Prep Cook
HMSHost
03.2018 - 08.2021
Housekeeper
Radisson Hotel Group
08.2017 - 01.2020
Cashier
Target Corporation
07.2015 - 08.2017
Prep Cook
Popeye's Louisiana Chicken | Portland Foods Inc
06.2014 - 05.2016
Sales Associate
Kohl's Department Stores, Inc
10.2012 - 06.2014
High school diploma -
Valley High School
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