Denise Espinoza Diaz
San Diego,ca
Overview
2025
2025
years of professional experience
Work History
Cashier
Humbertos taco shop
10.2018 - 06.2024
- Handle cash, credit, or check transactions with customers
- Greet customers when entering or leaving establishment
- Performing routine cash register / checkout duties without supervision
- Giving appropriate change and issuing receipts
- Bag, box, or wrap packages
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Maintain clean and tidy checkout areas
- Provide excellent customer service to ensure satisfaction.
Medical Office Specialist (Externship)
SCLC
Chula Vista
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Prepared correspondence and other documents as needed.
- Assisted with filing and organizing medical records according to established protocols.
- Scheduled laboratory tests and radiology procedures for patients as requested by physicians.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Submitted diagnosis and procedure codes for insurance companies.
- Assisted with referrals and prepared medical records for patients.
- Scheduled appointments for patients via phone and in person.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Education
Medical Office Specialist -
UEI
11.2023
Mira Mesa High School
06.2010
Skills
- Excellent customer service
- People skills
- Patience
- Teamwork
- Communication skills
- Commitment
- Friendliness
- Phone and Email Etiquette
- Appointment Scheduling
- OSHA Compliance
- Multitasking and Organization
- Computer Skills
- ICD-10 Coding
- EMR Software
- Medical Procedures
- Patient Referrals
- Understanding of medical terminology
- Knowledge of HIPAA regulations
- Medical Terminology
- Patient Scheduling
Timeline
Cashier
Humbertos taco shop
10.2018 - 06.2024
Medical Office Specialist (Externship)
SCLC
Medical Office Specialist -
UEI
Mira Mesa High School