Denise Evans
Toms River,NJ
Summary
Proven leader and reliable team builder, I enhanced customer satisfaction and streamlined operations at Starbucks. With expertise in hospitality service and strong multitasking abilities, I led teams to exceed sales targets while maintaining high service standards. My approach combines effective communication with operational efficiency, driving both employee growth and customer loyalty.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
11
11
years of professional experience
Work History
Waitress
Cindy’s Fastbreak
10.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Store Manager
Starbucks
07.2014 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Cashier
Target
07.2013 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Diploma -
High School North
Toms River, NJFinance
Thomas Edison State University
Trenton, NJSkills
- Strong multitasking
- Greeting guests
- Hospitality service expertise
- Team building
- Reliability
Timeline
Waitress
Cindy’s Fastbreak
10.2020 - Current
Store Manager
Starbucks
07.2014 - 12.2020
Cashier
Target
07.2013 - 06.2015
Diploma -
High School North
Finance
Thomas Edison State University
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