Denise Evans
Nampa,ID
Summary
With over 10 years of experience in the healthcare industry and 15 years in facility management, I bring a wealth of expertise to any organization. Strong leadership skills and strategic planning abilities consistently lead to enhanced operational efficiency and the maintenance of high standards. Known for exceptional time management, outstanding customer relations, and effective communication methods. Collaborating with teams and adapting to changing environments are key strengths. Possess a proven track record in budget management, safety compliance, and project coordination. Reliable and results-driven professional with an unwavering commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Facility Director, Patient Registration
United Healthcare
07.2023 - Current
- Develops processes and initiatives designed to improve Revenue Cycle performance.
- Develops action plans in cost efficient manner to mitigate deficiencies in performance to exceed targets.
- Promotes teamwork and operational relationships by fostering positive, transparent and focused working environment to achieve maximum results.
- Provides leadership for departmental services through collaboration with customers, employees, physicians, and clinics.
- Leads initiatives related to Data Integrity, Quality Assurance, Patient Satisfaction, Employee Engagement, and Process Improvement.
Director
Behavioral Health, Shasta Community Health Center
01.2018 - 06.2023
- Collaborated with Quality Improvement to provide input and guidance, perform gap analysis, develop and align standards, and implement change.
- Developed, managed, and implemented strategies and disseminated information on topics of public interest through public relations.
- Provided oversight of all program contracts to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided.
- Provided timely submission of deliverables, data, quality improvement projects to ensure compliance with governing rules and regulations.
- Acted as patient advocate through the continuum and was available to the patient, staff and community-based entities as a resource to facilitate communication.
- Spearheaded innovative approaches to resource allocation and strategic planning and monitored and coordinated workflows to optimize resources.
Center Manager
Shasta Community Health Center
01.2016 - 01.2018
- Lead, planed, directed, monitored and improved the overall performance for assigned department.
- Coordinated, delegated, and oversaw activities to achieve excellence in the delivery of daily operations.
- Planed, shaped, and administered clinic while always keeping the mission, vision, and values of the organization in mind.
- Engaged staff and cultivated a positive clinic culture that prioritized human kindness and patient-centric care.
- Ensured financial viability by displaying a firm understanding of the budget process and enforcing compliance with necessary finance/billing processes.
- Implemented annual projects for improving department productivity, patient experience, provider experience, processes and/or carrying out change to ensure the quality of care delivered.
- Developed, analyzed, and implemented processes and systems to enhance customer service and closely monitored patient satisfaction scores.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Vice President of Operations
B & H Education, Inc
01.2009 - 01.2016
- Directed the hiring, training, staff development and professional growth activities to ensure appropriate staffing, scheduling, supervising, and professional development.
- Lead staff through the execution of company business plans/objectives to drive enrollment, be profitable and provide a superior customer and employee experience.
- Created and developed an operational plan with goals, objectives, and measurable outcomes and ensured the implementation of the plan.
- Maintained and improved staff retention by using successful leadership and supervision including teamwork, planning, organizing, delegating and reviewing work.
- Increased company profits through performance optimization strategies and efficiency improvements.
Education
MBA - Leadership And Management
University of Laverne La Verne
La Verne, CA2018
B.S - Business Administration
San Jose State University
San Jose, CA1987
Skills
- Operational Standards
- Privacy Compliance
- Financial Project Management
- Policy Development and Enforcement
- Process Change and Implementation
- Data Management
- Project Management
- Leadership
- Customer Relationship Management
- Revenue Generation
- Strong Interpersonal Communication
Certification
Institute for Healthcare Improvement - Professional in Healthcare Quality Certification
Council for Lean Six Sigma - Lean Six Sigma Green Belt Certification
CPCA FinancialManagement+ - Certification of completion
CPCA HealthMangement+ - Certification of Completion
Timeline
Facility Director, Patient Registration
United Healthcare
07.2023 - Current
Director
Behavioral Health, Shasta Community Health Center
01.2018 - 06.2023
Center Manager
Shasta Community Health Center
01.2016 - 01.2018
Vice President of Operations
B & H Education, Inc
01.2009 - 01.2016
Institute for Healthcare Improvement - Professional in Healthcare Quality Certification
Council for Lean Six Sigma - Lean Six Sigma Green Belt Certification
CPCA FinancialManagement+ - Certification of completion
CPCA HealthMangement+ - Certification of Completion
MBA - Leadership And Management
University of Laverne La Verne
B.S - Business Administration
San Jose State University
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