Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Denise Felly

Denise Felly

Rapid City,SD

Summary

Experienced Project Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in all aspects of Customer Support. Skilled in Technical Product Training, Product Troubleshooting, Product Support and Product Testing, along with planning and deployment.

Overview

20
20
years of professional experience

Work History

Customer Success Manager

Movista, Inc.
Bentonville, AR
01.2022 - 06.2023
  • Developed and grew Customer Relationships. Ensured positive customer experience while fostering healthy working relationships. Assisted customers with setting up and navigating programs and/or software. Supported 15 medium and large scale customers with day-to-day needs and product assistance. Worked with all 15 customers to troubleshoot any technical product issues and work towards quick solutions. Monitored metrics and developed actionable insights to improve efficiency and performance. Completed various Product Testing prior to Product Releases. Utilized Atlassian products like Jira, Confluence and Trello for projects, tracking, documentation and communication. Performed additional training support for current and new product features. Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. Played instrumental role in client satisfaction by working with operational teams for proper resolution of platform issues. Utilized customer feedback to implement changes and improvements to customer success plans. Demonstrated products to show potential customers benefits and advantages.

Account/Project Manager

TNG Retail Services and Karpata Instore Service
Atlanta, GA
02.2018 - 08.2021
  • Managed multiple weekly and monthly projects for 10 high volume customers. Monitored project progress, identified risks and took corrective action as needed. Maintained open communication by presenting regular updates on project status to customers. Reported regularly to managers on project budget, progress and technical challenges. Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts. Verified quality of deliverables and conformance to specifications before submitting to clients.

Account/Project Manager

Strategic Retail Solutions
Cincinnati, OH
05.2015 - 02.2018
  • Developed and implemented project plans and budgets to ensure successful execution on multiple weekly and monthly projects for about 10 high profile customers. Tracked project and team member performance closely to quickly intervene in mistakes or delays. Reported regularly to managers and customers on project budget, progress and technical problems. Used critical thinking to break down problems, evaluate solutions and make decisions. Gained extensive knowledge in data entry, analysis and reporting.

Client Account Manager

Premium Retail Services
Chesterfield, MO
04.2014 - 05.2015
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs. Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution. Managed accounts to retain existing relationships and grow share of business. Built relationships with 8 large customers and community to establish long-term business growth. Compiled and analyzed data to determine approaches to improve sales and performance.

Account/Project Manager

HDA Merchandising
Hazelwood, MO
12.2006 - 03.2014
  • Provide direction and support to HDA Merchandising Field Merchandisers and Field Managers on projects to be completed at store level for retail partners and clients, Manage third party service companies, including project direction, project compliance and invoicing, Manage operations of store service and special projects to over 15,000 retail locations, Analyze compliance data to ensure all projects are completed accurately, Managed magazine scanning operation for over 11,000 stores in 11 different distribution centers nationwide.

Accounts Receivable Coordinator

HDA, Inc.
Hazelwood, MO
09.2003 - 12.2006
  • Responsible for creating and monitoring Return Authorizations for company's retail partners, including working with UPS and Fed Ex systems and controlling damaged product returns for 5 large retailers. Reconciled daily AR ledger and verified proper posting. Processed and approved company expense reports for about 60 employees and executive management.

Education

High School Diploma -

Fern Ridge High School, Creve Coeur, MO
05.1994

Skills

  • Agile Principles
  • Best Practices and Methodologies
  • Customer Relations
  • Microsoft Office programs (Excel, Outlook, Word, PowerPoint and Teams)
  • Atlassian Products (Jira, Confluence, Trello, etc)
  • Slack
  • Google Workspace
  • Looker Analytics
  • Company specific CRM Tools
  • Salesforce
  • Ariba Sourcing and JAGGAER Sourcing
  • Web Based Retail Reporting Systems: Naturalinsight (NI), Movista, Every Store Perfect (ESP) and Store Reporting Solutions (SRS)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Success Manager - Movista, Inc.
01.2022 - 06.2023
Account/Project Manager - TNG Retail Services and Karpata Instore Service
02.2018 - 08.2021
Account/Project Manager - Strategic Retail Solutions
05.2015 - 02.2018
Client Account Manager - Premium Retail Services
04.2014 - 05.2015
Account/Project Manager - HDA Merchandising
12.2006 - 03.2014
Accounts Receivable Coordinator - HDA, Inc.
09.2003 - 12.2006
Fern Ridge High School - High School Diploma,

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Denise Felly